Careers

Department: Investigations & Resolutions

Reporting to: Manager, Intake & Collaborative Resolutions 

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $73,915.89 – $83,155.38. Please the Total Compensation & Perks section for more details

Position Posted: March 17, 2026

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Intake & Collaborative Resolutions Officer (ICRO) to join our Investigations & Resolutions team. This position will report to the Manager, Intake & Collaborative Resolutions.

The successful candidate will be responsible for screening and triaging concerns to determine whether they are safe or unsafe and works directly with public members and Oral Health Professionals (OHPs) to resolve concerns through collaborative resolution. The role ensures efficient intake, information gathering, coordination, and follow-up of cases. The ICRO supports the Manager, Intake & Collaborative Resolutions (the Manager) and the Specialist, Collaborative Resolutions (the Specialist) in providing collaborative resolutions to OHPs and the public.

Essential Duties

• Conduct intake assessments based on evaluation framework to determine whether the concern is safe or unsafe.
• Escalate complex cases to the Manager and Specialist as appropriate.
• Resolve concerns independently via collaborative resolutions from start to finish.
• Gather and analyze information from the public, OHPs, and lawyers.
• Interpret and apply BCCOHP Professional and Practice Standards to facilitate resolution between OHPs and the public.
• Work with the Manager to identify concerns of higher risks in a timely manner.
• Address questions and concerns from the public, OHPs, and lawyers and follow up as needed.
• Provide support for the Investigations & Resolutions general inbox and phone line.
• Provide operational support to the Manager and Specialists as required.
• Write, review and prepare letters, documents and other correspondence related to collaborative resolutions.
• Enter and update information in internal systems, ensuring accuracy, completeness, and consistency of records.
• Maintain accurate, timely, and confidential records, reports, and case files.
• Schedule and coordinate meetings to gather information and resolve concerns with public members and OHPs.
• Provide support with report preparation for board and data reports.
• Support department projects and initiatives as required.
• Other duties as assigned.

Essential Skills and Qualifications

• Post-secondary education combined with 3 years of experience working in healthcare, policy or research or an equivalent combination of education and experience.
• Experience working in mental health settings is an asset.
• Demonstrated ability to interpret and apply standards and policies.
• Experience coordinating complex schedules, meetings, and documentation in a fast-paced, confidential environment.
• Knowledge of law processes and regulatory functions is an asset.
• Strong mediation and negotiation skills, with the ability to resolve conflicts. 
• Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
• Ability to handle sensitive and confidential information with discretion.
• Strong critical thinking, analytical, and problem-solving skills. 
• Attention to detail and dependability are second nature. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously.
• Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
• Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
• Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $73,915.89 to $83,155.38 depending on factors such as skills, experience, and education relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Legal Services

Reporting to: Deputy Registrar and General Counsel

Position Type: Temporary, Full-time

Work Location: Vancouver – Hybrid

Salary: $55,096.98 – $58,337.98. Please see the total compensation perks section for more details.

Position Posted: April 10, 2026

Application Deadline: May 1, 2026

Apply to: Sage HR

About the Role

BCCOHP is seeking a temporary, full-time Legal Administrative Assistant to join our Legal Services team for a 18-month contract. This position will report to the General Counsel.

The successful candidate will be responsible for providing support to the Legal Team in relation to health profession corporation permits, discipline file management and record production, Health Profession Review Board, and other matters under legal services including unauthorized practice, and Freedom of Information requests. This position works closely with the Legal Team in preparing, managing, and retaining records required for various matters under legal services. The Legal Administrative Assistant also plays an integral role in oversight and management of multiple email accounts and communications.

Essential Duties

Health Profession Corporation

• Process all incoming applications received by mail and/or email pertaining to health profession corporations permitting.
• Maintain the CRM and SharePoint database for health profession corporations.
• Manage the corporation inbox and respond to various inquiries regarding health profession corporations by phone, email or other written correspondence. 
• Draft template letters and prepare enclosures for correspondence.
• Maintain a bring forward system to track the receipt of applications and respond in a timely manner.

Discipline & Health Professions Review Board (HPRB)

• Maintain Discipline and HPRB calendars and email accounts, bring forward systems, and coordination to meet statutory deadlines.
• Liaise with other internal departments to ensure notifications are placed i.e. licensing, communications, and monitoring.
• Prepare investigation records for disclosure and submissions with respect to discipline hearings and HPRB’s established timelines.
• Receive, process, distribute and acknowledge all incoming communications in relation to discipline and HPRB matters.
• Provide administrative support to Legal Counsel, General Counsel, and external counsel with respect to discipline and HPRB matters, including calendar management and venue bookings.
• Prepare correspondence and documents for in-house counsel.
• Prepare detailed document indexes and records for disclosures and submissions.

Freedom of Information Requests and Miscellaneous Legal Support

• Maintain administrative oversight of all communications pertaining to these matters under legal services, ensuring proper retention of records in internal database i.e. CRM/SharePoint.
• Assist with legal invoice processing and budget tracking.
• Provide regular file summary updates for the various matters under legal services.
• Liaise with the internal Legal Services Team and assist with any overflow administrative duties as required.
• Other duties as required.

Essential Skills and Qualifications

• Education, training, and experience equivalent to a legal office administrative program or a related field, combined with two years of office experience, or equivalent combination of education and experience. 
• Experience as a legal assistant is an asset.
• Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.  
• Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
• Ability to handle sensitive and confidential information with discretion.
• Strong clerical and administrative skills.
• Strong critical thinking, analytical, and problem-solving skills. 
• Attention to detail and dependability are second nature. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
• Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
• Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
• Remote work experience and experience in a regulatory, not-for-profit environment or in a law office is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. Due to the nature of this role, this position will be required to be in-office two days a week during training and one day a week after training.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $55,096.98 to $ 58,337.98. The salary offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• Parking/transit subsidy
• Paid time off (Pro-rated based on 15 vacation days, 5 sick days, and 7 personal days per year)
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.