Careers

Who we are

The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes for patients. BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists. We protect the public in three main ways: 

  1. Ensuring that oral health professionals are able to practise competently 
  2. Setting standards for the delivery of safe and patient-centred oral health care 
  3. Investigating complaints about oral health professionals 

Our vision is to reimagine oral health care oversight in BC. We believe that everyone will be able to see themselves in our vision statement: patients/public, oral health care professionals, and those within BCCOHP.

Our mission is to safeguard the public from harm and discrimination by diligently overseeing safe, competent, ethical, and team-based oral health care, ensuring trustworthiness in our regulatory practices.

  • We put people first. We recognize that the most important resource in delivering our mission is the diversity and knowledge of people. 
  • We do what we say. We are committed to achieving meaningful outcomes for patients and the public, and to being transparent about our work and its impact.  
  • We get it done. We build credibility and trustworthiness through the quality of our regulatory work, while approaching new challenges with openness and curiosity.  
  • We take the long view. Through continuous improvement, we use our influence to make a positive impact today and in the future. 
  • Regulatory leadership: Identify strategic opportunities within regulatory modernization, including seamless transition to new governing legislation.
  • Cultural safety and humility: Uphold Indigenous rights and promote reconciliation through the regulation and delivery of oral health care.
  • Health equity and anti-discrimination: Prevent harm and discrimination to create equity in oral health care experience, delivery and outcomes.
  • Modernized regulatory functions: Unify core regulatory functions and establish patient-centred standards that prioritize patient safety and promote the public interest.

Learn more >>

Our work environment

BCCOHP provides a working environment that is welcoming, respectful, and rewarding. We offer opportunities for personal and professional growth and encourage reasonable work-life balance with flexible work arrangements including hybrid work options, and flexible start and end times. 

BCCOHP has two offices located on the traditional, ancestral and unceded territory of the Coast Salish and Lekwungen Peoples, represented today by the Musqueam, Squamish, Tsleil-Waututh, Songhees and Esquimalt Nations (Vancouver and Victoria). In keeping with our commitment to support the provision of safe, effective, culturally sensitive oral health care for people in British Columbia, we aim to have a culturally safe work environment that recognizes and deconstructs colonial structures and is free from racism and discrimination. 

BCCOHP offers a compensation package that includes a competitive salary, extended health and dental care, and professional development allowance, and personal days for employees to use to allow themselves to look after their health and well-being and attend to their personal schedules.

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Job postings

Open

Department: Professional Conduct, Competence & Fitness

Reporting to: Acting Director, Professional Conduct, Competence & Fitness

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $72,466.56 – $90,583.20. Please see the Total Compensation & Perks section for more details

Position Posted: September 9, 2024

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Regulatory Compliance Officer (RCO) to join our Professional Conduct, Competence & Fitness department. The successful candidate, reporting to the Acting Director, Professional Conduct, Competence & Fitness, will have successfully completed a post-secondary paralegal program or 5 years’ experience in a designated capacity and will play an integral role in the investigation of standard and early resolution complaint matters by drafting Investigation Reports and related remedial documents to the Inquiry Committee, as well as related correspondence to registrants, counsel and complainants summarizing the investigation and confirming the dispositions directed by the Inquiry Committee.

Essential Duties

  • Support Complaint Investigators and the Acting Director, Professional Conduct, Competence & Fitness by drafting correspondence to counsel, registrants and complainants, letters of agreement, consent orders, investigation reports, closing letters and summaries of complaints for consideration by the Inquiry Committee.
  • Ensure investigative and procedural protocols are conducted in accordance with the relevant legislation (Health Professions Act, Criminal Records Review Act, Administrative Tribunals Act, and the College’s Bylaws).
  • Attend Inquiry Committee Panel meetings as needed.
  • Conduct legal and other research as needed.
  • Assimilate large and complex amounts of information to write investigation reports and meaningful closing letters to both complainants and registrants. 

Essential Skills and Qualifications

  • Successful completion of a post-secondary paralegal program or 5 years’ experience in a designated capacity.
  • An undergraduate degree in Arts or Humanities is preferred.
  • A minimum of five years of progressive experience in Administrative Law or within a regulatory body, or an equivalent combination of education and experience.
  • Exceptional writing skills with demonstrated ability to draft clear correspondence and reports
  • Sound working knowledge of administrative law principles and procedural fairness.
  • Ability to maintain tact, grace, and diplomacy in all situations.
  • Effective interpersonal and communication skills.
  • Strong organization skills with the ability to multi-task and prioritize.
  • Ability to handle a complex and diverse caseload.
  • Excellent organizational, communication and interpersonal skills with the ability to work independently and collaboratively within a team.
  • Willing to adapt in an ever-changing environment and able to cope with a busy office, tight deadlines, and a multitude of tasks simultaneously.
  • Ability to handle sensitive and confidential information with discretion.
  • Excellent computer skills with proficiency in Microsoft Office.
  • Experience using a database or customer relations management system and electronic filing system.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $72,466.56 and $81,524.88 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $90,583.20.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24 to January 1 each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until the position is filled.

Candidates will be required to complete an assessment designed to evaluate their writing skills as part of the selection process. 

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Professional Practice

Reporting to: Manager, Professional Advisors

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $51,113.48 – $60,133.50. Please see the Total Compensation Section for more details.

Position Posted: September 5, 2024

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Administrative Assistant, Professional Advisors to join our Professional Advisors team. This position will report to the Manager, Professional Advisors (The Manager).

The successful candidate will be responsible for providing administrative assistance and support to the Professional Advisor team. This position also provides administrative support to other projects across the organization as directed by the Manager.  

Essential Duties

Administrative Support to the Professional Advisor Team 

  • Monitor, review, and track all incoming email enquiries and phone calls from internal and external stakeholders.
  • Support the Manager in triaging incoming queries to the appropriate staff as directed. 
  • Assist with administrative tasks related to the Advisors, including supportive research, collating information for Standards development, etc.
  • Manage and maintain all documentation and resources for Professional Advisors.
  • Review and respond to enquiries from registrants on specific topics. 
  • Develop and maintain an enquiry management system that supports data tracking in SharePoint.  
  • Perform data entry and update records for tracking.
  • Assist with printing, copying, filing, and scanning documents as required. 
  • Take meeting minutes as needed.
  • Order catering for meetings as needed. 
  • Assist in booking travel and accommodations for team events and/or external events. 

Other Responsibilities 

  • Assist with Committee meeting information package preparation as required
  • Set up and help facilitate in-person meetings as required.
  • Liaise with the PMO office in the integration of AI projects, database migration, and other projects as required.
  • Provide administrative support to the Standards working groups as required. 
  • Complete general administrative duties as requested by the Manager to support various projects across the organization.
  • Other administrative duties as required.

Essential Skills and Qualifications

  • Minimum of two years of office experience.
  • Previous work experience as a CDA, or other oral health professional is an asset
  • Demonstrated customer experience/service experience.
  • Excellent computer skills with proficiency in Microsoft Office, particularly with Excel.
  • Experience using a database or customer relations management system and electronic filing system is an asset.
  • Strong written and verbal communications skills.
  • Strong organizational skills with the ability to multi-task and prioritize.
  • Strong attention to detail.
  • Strong clerical and administrative skills.
  • Ability to maintain tact, grace, and diplomacy in all situations.
  • Ability to handle sensitive and confidential information with discretion. 
  • Positive attitude, a team player with the ability to build and maintain positive working relationships; steps in to help others when needed. 
  • Previous work experience in a regulatory environment or not-for-profit environment would be an asset.   

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $51,113.48 and $55,623.49 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $60,133.50

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Professional Practice

Reporting to: Manager, Professional Advisors

Position Type: Temporary, Full-time. 2-year Contract

Work Location: Vancouver or Victoria – Hybrid

Salary: $72,466.56 – $90,583.20. Please see the Total Compensation & Perks section for more details.

Position Posted: August 26, 2024

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a temporary, full-time Professional Advisor (Dental Hygiene) to join our Professional Advisors team for a 2-year contract. The successful candidate is a registrant of BCCOHP and will report to the Manager, Professional Advisors. This position will be responsible for providing interpretation and clarification for registrants and members of the public, on regulatory issues related to the Standards and Guidance materials and Bylaws of BCCOHP. The Professional Advisor assists in the review and development of Standards and Guidance documents for BCCOHP.  

The Professional Advisor also works across BCCOHP’s functions supporting regulatory work, projects, and communications where professional expertise is required. Other areas of responsibility include supporting the dental hygienist quality assurance (QA) program, supporting the registration department, and providing dental hygiene expertise in other regulatory functions as required. 

Essential Duties

Professional Practice & Standards – Professional Advisors 

  • Provide appropriate and accurate guidance in response to enquiries on BCCOHP Bylaws, Regulations, policies, Practice Standards, Scope of Practice, and the Code of Ethics. 
  • Support the Manager, Professional Advisors as required in the alignment and maintenance of standards and guidance documents. 
  • Facilitate working groups in functional processes to support the revision and maintenance of standards and guidance documents. 
  • Prepare information for the Standards and Guidance Committee as required. 
  • Make policy recommendations related to Practice Standards and Interpretation Guidelines. 
  • Contribute to the revision of registrant resources on the BCCOHP website and communication activities as needed. 
  • Support various departments in researching and writing draft policy documents as needed. 
  • Support engagement, communications, and policy development through professional advisory role. 
  • Work across the organization to provide professional expertise, as required. 

Supporting the QA Program for Dental Hygienists 

  • Assist the Manager, Quality Assurance with professional knowledge and expertise in the field of dental hygiene to support dental hygienist registrants in the QA program as needed.  
  • Assist in updating various QAP resources as needed to maintain currency within the program. 

Other Responsibilities 

  • Assist the Registration Department with the review of dental hygiene education programs as part of the recognition process.
  • Facilitate re-entry to practice mentorship processes.
  • Participate on behalf of BCCOHP in dental hygiene program accreditation visits conducted by the Commission on Dental Accreditation of Canada.
  • Conduct reviews of various modules or courses per Registration Committee policies. Participate in the development of relevant projects, policies, and programs.
  • Remain current on changing aspects of oral health practice through research, courses and/or experiential practice.

Essential Skills and Qualifications

  • Diploma in dental hygiene or bachelor’s degree in dental sciences (dental hygiene) or equivalent.
  • Minimum 5 years as a practising dental hygienist
  • Previous work experience in a regulatory environment or not-for-profit environment is an asset.
  • Current practising dental hygienist registration and in good standing with BCCOHP.
  • Previous experience as a dental hygiene educator is an asset.
  • Experience using a database or customer relations management system and electronic filing system is an asset. Excellent computer skills with proficiency in Microsoft Office.
  • Strong written and verbal communications skills and must be willing to receive feedback on writing.
  • Superior time management with the ability to multitask, organize and prioritize work and handle interruptions and changing priorities.
  • Meticulous with excellent organizational skills and strong attention to detail.
  • Ability to maintain tact, grace, and diplomacy in all situations.
  • Ability to handle sensitive and confidential information with discretion.
  • Ability to problem solve and identify alternate approaches or solutions to issues.
  • Strong interpersonal and collaborative skills, compassionate but confident with the ability to engage in difficult conversations with tact and clarity.
  • Positive attitude, a team player with the ability to build and maintain positive working relationships; steps in to help others when needed.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $72,466.56 and $81,524.88 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $90,583.20.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • Parking/transit subsidy
  • Paid time off (Pro-rated based on 15 vacation days, 5 sick days, and 7 personal days per year)
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Policy, Planning & People

Reporting to: Senior Business Analyst

Position Type: Temporary, Full-time (two-year contract)

Work Location: Vancouver or Victoria – Hybrid

Salary: $83,959.20 – $104,949.00. Please see Total Compensation & Perks section below.

Position Posted: Aug 6, 2024

Application Deadline: Open until filled

Apply to: Sage HR

Who We Are

The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes for patients. BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists. We protect the public in three main ways:

  1. Ensuring that oral health professionals are able to practise competently
  2. Setting standards for the delivery of safe and patient-centred oral health care
  3. Investigating complaints about oral health professionals

Our vision is to reimagine oral health care oversight in BC. We believe that everyone will be able to see themselves in our vision statement: patients/public, oral health care professionals, and those within BCCOHP.

Our mission is to safeguard the public from harm and discrimination by diligently overseeing safe, competent, ethical, and team-based oral health care, ensuring trustworthiness in our regulatory practices. 

Our Values

We put people first.

We recognize that the most important resource in delivering our mission is the diversity and knowledge of people.

We do what we say.

We are committed to delivering meaningful outcomes for patients and the public, and to being transparent about our work and its impact. 

We get it done.

We build credibility and trustworthiness through the quality of our regulatory work, while approaching new challenges with openness and curiosity. 

We take the long view.

Through continuous improvement, we use our influence to make a positive impact today and in the future.

Strategic Focus

Regulatory leadership

Identify the strategic opportunities within regulatory modernization, including a seamless transition to new governing legislation. 

Cultural safety and humility

Uphold indigenous rights and promote reconciliation through the regulation and delivery of oral healthcare.

Health equity and anti-discrimination

Prevent harm and discrimination to create equity in oral health care experience, delivery and outcomes.

Modernized regulatory functions

Unify core regulatory functions and establish patient-centred standards that prioritize patient safety and promote the public interest.

Our Work Environment

BCCOHP provides a working environment that is welcoming, respectful, and rewarding. We offer opportunities for personal and professional growth and encourage reasonable work-life balance with flexible work arrangements including hybrid work options, and flexible start and end times.

BCCOHP has two offices located on the traditional, ancestral and unceded territory of the Coast Salish and Lekwungen Peoples, represented today by the Musqueam, Squamish, Tsleil-Waututh, Songhees and Esquimalt Nations (Vancouver and Victoria). In keeping with our commitment to support the provision of safe, effective, culturally sensitive oral health care for people in British Columbia, we aim to have a culturally safe work environment that recognizes and deconstructs colonial structures and is free from racism and discrimination.

About the Role

BCCOHP is seeking a temporary, full-time Business Analyst to join our Project Management Office within the Policy, Planning & People department for a two-year term.

This position will report to the Senior Business Analyst and will play a critical role in analyzing business processes, gathering requirements, proposing and collaborating with cross-functional teams to implement projects effectively.

Essential Duties

Business Analysis and Requirements Gathering

  • Conduct detailed analysis of business processes, systems, and workflows.
  • Gather and document business requirements from stakeholders.
  • Perform data analysis and present findings to support decision-making.
  • Prepare key development and design deliverables, including functional specifications, integration requirements, data schemas, and design documentation.

Process Improvement and Solution Development

  • Identify areas for process improvement and propose solutions.
  • Develop functional specifications and user stories for new projects and enhancements.

Cross-functional Collaboration and Project Management

  • Collaborate with cross-functional team (e.g., IT, operations, finance) to implement solutions.
  • Monitor project progress and provide regular status updates to stakeholders.
  • Contribute to the project planning and administration.

Project Delivery and Quality Assurance

  • Assist in testing and quality assurance activities to ensure successful project delivery, including preparation of acceptance criteria, test plans, test scenarios and test cases.
  • Execute test cases and perform end-to-end testing to ensure system integrity.
  • Perform defect management and communication to the operational team.

Essential Skills and Qualifications

  • Bachelor’s degree in business administration, information systems, finance, or a related field is required, with a master’s degree being an asset.
  • Minimum seven years in a Business Analyst role.
  • Strong analytical skills with the ability to interpret complex data and identify trends.
  • Excellent communication and interpersonal skills to effectively collaborate with stakeholders.
  • Proficiency in business analysis tools and techniques (e.g., process modeling, requirements elicitation).
  • Experience with Agile methodologies and tools (e.g., JIRA, Scrum) is a plus.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and problem-solving skills.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time temporary position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $83,959.20 to $94,454.10 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $104,949.00.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Position Type: Permanent, Full-time 

Location: BCCOHP Offices (Vancouver/Victoria) – Hybrid

Application Deadline: Open until filled

Salary: $92,140.88 – $122,854.50. Please see the total compensation & perks section for more details.

Position Posted: July 23, 2024

Application Deadline: Open until filled

Apply to: Sage HR

About the Role 

BCCOHP is seeking a permanent, full-time Senior Project Manager to join our Policy, Planning & People team. This position will report to the Director, Transformation and Change.

The successful candidate will be responsible for leading complex projects from inception through completion, ensuring they are delivered on time, within scope, and within budget. This role involves strategic planning, stakeholder management, and overseeing project teams. The Senior Project Manager will work closely with senior leadership, vendors, and cross-functional teams to drive successful project outcomes. 

Essential Duties

Project Leadership 

  • Lead and manage multiple high-impact projects simultaneously, ensuring alignment with organizational goals. 
  • Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies.  

Stakeholder Management 

  •  Serve as the primary point of contact for project stakeholders, including project sponsors, senior leadership, and team members. 
  • Facilitate clear and effective communication among all project stakeholders, ensuring expectations are aligned and project objectives are understood. 

Planning and Execution 

  • Define project scope, objectives, and deliverables in collaboration with senior leadership and stakeholders. 
  • Oversee the execution of project activities, ensuring adherence to project plans and timelines. 
  • Monitor project progress, identify potential risks, and implement mitigation strategies. 
  • Ensure clear and effective communication of project goals, expectations, and updates. 

Resource Management 

  • Allocate and manage project resources, including personnel, budgets, and materials. 
  • Ensure project teams are adequately staffed and equipped to meet project requirements. 
  • Ensure project deliverables meet quality standards and organizational expectations. 
  • Implement continuous improvement processes to enhance project performance and outcomes. 

Quality Assurance 

  • Ensure project deliverables meet quality standards and
  • organizational expectations. 
  • Implement continuous improvement processes to enhance project performance and outcomes. 

Documentation and Reporting 

  • Maintain comprehensive project documentation,
  • including project plans, status reports, and post-project evaluations. 
  • Prepare and present regular project updates to senior leadership and stakeholders. 

Essential Skills and Qualifications

  • Education, training and experience equivalent to a bachelor’s degree in Business Administration, Project Management, Engineering, or a related discipline, combined with seven years’ experience in project management, or a related role, or equivalent combination of education and experience. 
  • Master’s degree or advanced certification would be an asset.
  • Proven track record of leading complex projects. 
  • Strong leadership and team management abilities. 
  • Excellent communication and interpersonal skills. 
  • Proficiency in project management software and tools (e.g., Microsoft Project, Asana, Trello). 
  • Advanced problem-solving and decision-making skills. 
  • Strong organizational and multitasking abilities. 
  • Experience working with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Projects, ServiceNow, SmartSheet and Lucid Chart.
  • Knowledge and experience with different project management frameworks, including waterfall, agile and hybrid 
  • Experience working in SDLC Methodologies, Agile, SCRUM, Waterfall and hybrid would be an asset. 
  • Project Management Certification, Scrum Master Certification, CAPM or other methodology certifications would be an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $92,140.88 and $107,497.69 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $122,854.50.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Position Type: Permanent, Full-time 

Location: BCCOHP Offices (Vancouver/Victoria) – Hybrid

Application Deadline: Open until filled

Salary: $58,374.00 – $72,967.50. Please see the total compensation & perks section for more details.

Position Posted: July 18, 2024

Application Deadline: Open until filled

Apply to: Sage HR

About the Role 

BCCOHP is seeking a permanent, full-time Accounts Receivable Coordinator to join our accounting team within the Finance, IT & Operations department. This position will report to the Manager, Accounting.

The successful candidate will assist with maintaining accounts receivable and incoming cash flow from various methods including cheques, cash and credit card payments. The AR Coordinator also provides back-up for the Accounting Officer.

Essential Duties

  • Reconcile daily deposits processed in CRM.
  • Prepare and record all deposits daily (cheque, cash and credit card transactions).
  • Deposit cash/cheques at the bank on a weekly basis.
  • Ensure all deposits are accurately accounted for and correctly allocated to the appropriate general ledger accounts.
  • Maintain accounts receivables in accordance with the College’s policies and Generally Accepted Accounting Principles (GAAP) such as maintaining Accounts Receivable sub-ledger, recording all receipts to proper revenue accounts based on the budget, and preparing Aged Accounts Receivable report monthly.
  • Perform duties for the General Ledger such as maintaining chart of accounts based on annual budget; and preparing monthly, adjusting, closing, and reversing journal entries.
  • Prepare bank reconciliations for the College’s operational account and the trust welfare account.
  • Assist the external auditors for the annual audit.
  • Maintain and control College’s Petty Cash and Cash Float funds.
  • Respond to general enquiries regarding financial matters.
  • Upload all scanned accounting documents to SharePoint.
  • Provide back-up for Accounting Officer (Accounts Payable) as needed.
  • Other duties as assigned.

Essential Skills and Qualifications

  • Education, training and experience equivalent to a diploma or certificate in accounting or a related field, combined with three years’ related experience, or equivalent combination of education and experience. 
  • Strong interpersonal skills. 
  • Fluency in written and spoken Business English. 
  • Effective communication skills with individuals at all levels of the organization. 
  • Excellent data entry skills, including accuracy in spelling and grammar. 
  • Strong attention to detail. 
  • Able to work efficiently as a part of a team as well as independently. 
  • Intermediate to advanced knowledge of accounting software and Microsoft Office including MS Word, Outlook and Excel. 
  • Curious, able, and willing to learn. 
  • Ability to maintain tact, grace, and diplomacy in all situations.  

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $58,374.00 and $65,670.75 depending on factors such as skills, experience and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $72,967.50.  

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Professional Practice

Reporting to: Manager, Professional Advisors

Position Type: Permanent, Part-time

Work Location: BCCOHP Offices (Vancouver or Victoria) – Hybrid

Compensation: $46.13 – $57.66 per hour

Position Posted: June 13, 2024

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, part-time Denturist Advisor to join a team of professional advisors within the Professional Practice department.

The successful candidate, reporting to the Manager, Professional Advisors, the successful candidate will work across BCCOHP’s functions supporting regulatory work, projects, and communications where professional expertise is required.

The Advisor provides information and clarification for oral health professionals and members of the public, on issues related to the Standards and Guidance materials of BCCOHP. This role will also assist in the review and development of Standards and Guidance documents for BCCOHP.

In this role, the Advisor will support the Inquiry Committee by acting as a subject matter expert and conducting investigations, liaising with registrants and other BCCOHP stakeholders.

Essential Duties

Professional Practice & Standards

  • Provide appropriate and accurate advice in response to enquiries on BCCOHP Regulations, policies, Practice Standards, Scope of Practice, and the Code of Ethics.
  • Support the Manager, Professional Advisors as required in the alignment and maintenance of standards and guidance documents.
  • Facilitate working groups in functional processes to support the revision and maintenance of standards and guidance documents.
  • Prepare information for the Standards and Guidance Committee as required.
  • Make policy recommendations related to Practice Standards and Interpretation Guidelines.
  • Contribute to revisions of BCCOHP registrant resources on the website and communication activities as needed.
  • Support various departments in researching and writing draft policy documents as needed.
  • Support engagement, communications, and policy development through professional advisory role.
  • Work across the organization to provide professional expertise.
  • Assist the Registration Department with the review of denturist education programs as part of the recognition process.

Complaints

  • Handle enquiries and complaints about BCCOHP registrants concerning professional practice, professional conduct and impairment affecting ability to practise in the area of oral health or to carry out delegated services.
  • Review new complaints to identify issues of concern and assess risk/complexity.
  • Conduct investigations, resolve regulatory concerns, arrange remedial education programs, and attend mediations, practice audits, and inspections.
  • Conduct interviews with complainants, witnesses, and registrants who have received complaints.
  • Draft comprehensive investigation reports and attend internal weekly meetings to discuss complaint files.
  • Draft comprehensive reports outlining facts and evidence, and investigative findings for the Inquiry Committee and attend meetings regarding complaint files as needed.
  • Attend as a witness or advisor at Discipline Hearings.
  • Remain current on practice issues related to denturism and conducting regulatory investigations.
  • Remain current on changing aspects of denturism through research, courses and/or experiential practice.
  • Engage in ongoing education related to the role of investigator to ensure currency in practice.
  • Participate in tasks, projects, and programs normally outside the position description necessary for the efficient operation of BCCOHP as required.

Other Responsibilities

  • Participate in the development of relevant BCCOHP projects, policies and programs.
  • Remain current on changing aspects of denturist practice through research, courses and/or experiential practice.    

Essential Skills and Qualifications

  • Minimum seven years of experience as a practising denturist.
  • Regulatory Policy experience an asset.
  • Strong verbal and written communication skills.
  • Meticulous with excellent organizational skills and strong attention to detail.
  • Superior time management with the ability to multitask, organize and prioritize work and handle interruptions and changing priorities.
  • Ability to remain calm and composed under pressure.
  • Ability to problem solve and identify alternate approaches or solutions to issues.
  • Strong collaborative and team skills.
  • Strong interpersonal skills, compassionate but confident with the ability to engage in difficult conversations with tact and clarity.
  • Understanding and respect for process.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a part-time permanent position with flexible hours.

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The compensation for this role is $46.13 – $57.66 per hour. The compensation offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks: 

  • Annual professional development allowance 
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer 

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Shortlisting

The posting period for these recent job opportunities has closed. 

Department: Professional Practice

Reporting to: Manager, Quality Assurance

Position Type: Temporary, Full-time (19-Month Contract)

Work Location: Vancouver or Victoria – Hybrid

Salary:

Position Posted: August 23, 2024

Application Deadline: September 6, 2024

Apply to: Sage HR

About the Role

BCCOHP is seeking a temporary, full-time Administrative Assistant, Quality Assurance to join our Quality Assurance team for a 19-month contract. This position will report to the Manager, Quality Assurance, and will be responsible for providing administrative assistance to the QA team.

Essential Duties

  • Monitor, review, and forward incoming email and phone enquiries regarding the Quality Assurance Program (QAP) as appropriate.
  • Review and respond to enquiries from registrants regarding the QAP.
  • Assist with preparing communications to registrants regarding the QAP.
  • Assist with printing, photocopying, and scanning documents.
  • Assist with outgoing mail and triage scanned incoming mail to appropriate staff.
  • Support continuing education (CE) reviews and CE Audit process.
  • Assist with the maintenance and ongoing implementation of the QA modules.
  • File documents to the appropriate Registrant file, including the maintenance, and organization of QA documentation.
  • Ensure all documents are easily accessible.
  • Provide support to the QA Committee as required, including preparations or set-up for virtual and in-person meetings.
  • Support the development and delivery of the QAP Assessment Tool.
  • Assist with new graduate onboarding into the Quality Assurance Program
  • Support the planning and execution of training sessions for processes within the QA department, including coordinating logistics and preparing materials, processing expense reports, and managing the budget.
  • Assist with special projects as required.
  • Other administrative duties as required.

Essential Skills and Qualifications

  • Minimum of two years of office experience.
  • Demonstrated customer experience/service experience.
  • Excellent computer skills with proficiency in Microsoft Office.
  • Previous work experience in a regulatory environment or not-for-profit environment would be an asset.
  • Experience using a database or customer relations management system and electronic filing system is an asset.
  • Strong written and verbal communications skills.
  • Strong organizational skills with the ability to multi-task and prioritize.
  • Strong attention to detail.
  • Strong clerical and administrative skills.
  • Ability to maintain tact, grace, and diplomacy in all situations.
  • Ability to handle sensitive and confidential information with discretion.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $51,113.48 and $55,623.49 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $60,133.50.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Professional Practice

Reporting to: Manager, Quality Assurance

Position Type: Temporary, Full-time (13-month Contract)

Work Location: Vancouver or Victoria – Hybrid

Salary: $58,374.00 – $72,967.50. Please see the Total Compensation & Perks section for more details.

Position Posted: August 23, 2024

Application Deadline: September 6, 2024

Apply to: Sage HR

About the Role

BCCOHP is seeking a temporary, full-time QAP Coordinator to join our Quality Assurance (QA) team for a 13-month contract. This position will report to the Manager, Quality Assurance (the Manager) and is responsible for drafting and editing materials, providing education and direction on the Quality Assurance Program (QAP) for dentists, dental therapists, and certified dental assistants (CDAs), and providing responsive support to dentists, dental therapists, and CDAs with all logistical aspects of the QAP process.  

This role processes continuing education (CE) submissions from CDA’s, dental therapists and dentists and works closely with the Manager to ensure CE requirements are met.

Essential Duties

  • Assist certified dental assistants, dental therapists and dentists with all aspects of the QAP process.
  • Monitor the QA Audit Process for dentist, dental therapists and CDAs.
  • Enters continuing education submissions for dentists, CDAs, dental therapists.
  • Review and respond to email and phone enquiries from CDAs, dental therapists and dentists regarding the QAP.
  • Organize and maintain the QA filing systems, including the database and computer records. Ensures confidentiality of documents and records.
  • Work with the Registration department to ensure CDAs, dental therapists and dentists meet the reinstatement requirements and annual QA requirements prior to renewing registration and certification.
  • Work with IT and the Registration department on QA functions of the renewal process including renewal preparations, testing, support during renewal and follow up after renewal.
  • Liaise with the QA Committee and database providers regarding necessary and annual QA changes.
  • Assist with preparing communications to certified dental assistants, dental therapists and dentists regarding the QAP.
  • Prepare and distribute necessary materials, follow up with correspondence or action as appropriate. Direct appropriate correspondence in a timely manner.
  • Provide administrative support to update materials as well as follow through with the implementation of approved policy changes.
  • Run reports; analyze data and report findings to the Manager.
  • Identify program needs and concerns and communicate them to the Manager.
  • Provide support and materials to the QA Committee as required.
  • Assist with the preparation and distribution of meeting packages and related background/research material for QA Committee meetings and teleconferences.
  • Update QA policies and bring to the QA Committee as required.
  • Support the review, maintenance and implementation of the QA modules and courses, as needed. Review, update, and source subject matter experts as needed for the redevelopment/updates to the legacy courses for QA.
  • Interpret the bylaws and their application to QA processes with the Manager.
  • Provide flexible and responsive administrative support to meet the needs of the QA department.
  • Participate in tasks, projects, and programs normally outside the position description which are necessary for the efficient operation of BCCOHP, as required.
  • Other duties as required.

Essential Skills and Qualifications

  • Minimum of three years of administrative or related experience.
  • Post-secondary education.
  • Detail-oriented and dependable.
  • Strong written and verbal communication skills.
  • Demonstrate ability to organize and prioritize one’s work with minimal supervision.
  • Maintain confidentiality and discretion of information received while performing regular work functions.
  • Ability to maintain tact, grace, and diplomacy in all situations.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Demonstrate strong computer skills with proficiency in standard office software applications, especially Microsoft Office
  • Dental background is an asset.
  • Experience using a database or customer relations management system is an asset.
  • Previous work experience in a regulatory or not-for-profit environment is an asset.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $58,374.00 and $65,670.75 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $72,967.50.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • Parking/transit subsidy
  • Paid time off (Pro-rated based on 15 vacation days, 5 sick days, and 7 personal days per year)
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until Friday, September 6, 2024.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Monitoring & Compliance

Reporting to: Manager, Monitoring & Compliance

Position Type: Permanent, Full-time

Work Location: Vancouver – Hybrid

Salary: $51,113.48 – $60,133.50. Please see the Total Compensation & Perks section for more details.

Position Posted: August 15, 2024

About the Role

BCCOHP is seeking a permanent, full-time Administrative Assistant to join our Monitoring & Compliance team. This position will report to the Manager, Monitoring & Compliance.

The successful candidate will be responsible for providing assistance to the Monitoring & Compliance team in the day-to-day management of monitoring files and general administrative support.   

Essential Duties

Monitoring 

  • Receive, process, distribute, log and acknowledge incoming department mail, email and records using Microsoft Dynamics CRM software, SharePoint, shared drives and physical paper files.
  • Open new monitoring files in CRM/SharePoint, update relevant spreadsheets. 
  • Manage ‘bring forward’ system to track the receipt of required responses and prepare request and reminder letters as needed.
  • Draft letters/emails or respond by telephone to incoming enquires.
  • Arrange teleconferences, in-office, and virtual meetings, including preparing supporting documents and setting up meeting rooms.
  • Liaise with mentors and registrants regarding reports, fee requests/invoices and payments.
  • Keep the Remedial Education Account up to date and log mentorship monies to be held on account. 
  • Draft letters for chart review process, to request Insurance Statements/Information for patient selection and to request patient records.
  • Check patient records received from registrant to ensure completeness of records being received. Request balance of information if required.
  • Log patient records electronically in CRM/SharePoint. Digitize incoming patient records, analog radiographs, and study models.
  • Assist in organizing all information for chart reviews to be sent to Directed Education Monitors.
  • Maintain appropriate documentation and notes over the life of the file.
  • Close monitoring files and return records / documents to registrants as required.
  • Assist with administrative-related tasks for files referred to Inquiry Committee Panels and discipline hearings as required.

Health & Wellness     

  • Open file in database (CRM/SharePoint).
  • Review and log monthly and 6-monthly monitoring reports and Soberlink reports received from monitoring service providers.
  • Acknowledge and request reports from physicians and monitoring companies and provide copies to registrants.
  • Manage bring forward system and update health-related spreadsheets.
  • Close files once monitoring is no longer required.

Other Responsibilities  

  • Other administrative duties as required.
  • Order catering for meetings as needed.

Essential Skills and Qualifications

  • Minimum two years of office experience.
  • Excellent computer skills with proficiency in Microsoft Office. 
  • Ability to maintain tact, grace, and diplomacy in all situations.
  • Ability to handle sensitive and confidential information with discretion. 
  • Strong written and verbal communication skills.
  • Strong organizational skills with the ability to multi-task, prioritize, and work independently.
  • Strong attention to detail.
  • Strong clerical and administrative skills.
  • Experience using a database or customer relations management system and electronic filing system is an asset.
  • Previous work experience in a regulatory or not-for-profit environment is an asset.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $51,113.48 and $55,623.49 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $60,133.50.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Complaints

Reporting to: Intake Lead

Position Type: Permanent, Full-time

Work Location: Vancouver – Hybrid

Salary: $51,113.48 – $60,133.50. Please see Total Compensation & Perks section below for more details.

Position Posted: August 15, 2024

About the Role

BCCOHP is seeking a permanent, full-time Administrative Assistant to join our Complaints team. This position will report to the Intake Lead, with general oversight from the Manager, Intake & Inquiry.

The successful candidate will be responsible for providing assistance to the Complaints Department and the Regulatory Compliance Officers in the day-to-day management of complaint files and general administrative support to the department as a whole.

Essential Duties

  • Receive, process, distribute and acknowledge incoming mail, email, and records.
  • Liaise with complainants and registrants to ensure all required information is included in new complaint files.
  • Prepare weekly Complaints meeting materials including agenda, new complaints, and existing files for review.
  • Open new complaint files.
  • Draft opening letters and enclosures to complainants, registrants, and any other parties from whom reports and records are required.
  • Draft timeline letters to complainants, registrants and HPRB.
  • Manage bring forward system to track the receipt of required responses and prepare reminder and timeline letters as required.
  • Digitize incoming patient records, analog radiographs, and study models.
  • Review all incoming mail and records and follow up with registrants and complainants as necessary.
  • Provide administrative support to the Manager, Intake & Inquiry; Complaint Officers; and Regulatory Compliance Officers.
  • Close complaint files and diarize for bulk scanning.
  • Return physical records as required.
  • Other administrative duties as required.

Essential Skills and Qualifications

  • Minimum two years of office experience.
  • Excellent computer skills with proficiency in Microsoft Office.
  • Ability to maintain tact, grace, and diplomacy in all situations.
  • Ability to handle sensitive and confidential information with discretion.
  • Strong written and verbal communication skills.
  • Strong organizational skills with the ability to multi-task and prioritize.
  • Strong attention to detail.
  • Strong clerical and administrative skills.
  • Experience using a database or customer relations management system and electronic filing system is an asset.
  • Previous work experience in a regulatory or not-for-profit environment would be an asset.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $51,113.48 and $55,263.49 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $60,133.50.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.