Careers

Position Type: Permanent, Full-time

Location: Victoria – In-Office

Application Deadline: January 27, 2023

About the Role

BCCOHP is seeking a permanent, full-time Administrative Assistant, Quality Assurance to join our Quality Assurance team. This position will report to the Director, Quality Assurance.

The successful candidate will be responsible for providing administrative assistance to the Quality Assurance team. This position also provides administrative support to the Victoria office.

Essential Duties

Quality Assurance

• Monitor, review, and forward incoming email queries regarding the Quality Assurance Program (QAP) as appropriate.
• Review and respond to enquiries from registrants regarding the QAP.
• Assist with preparing communications to registrants regarding the QAP.
• Assist with printing, photocopying, and scanning documents.
• Assist with outgoing mail and triage scanned incoming mail to appropriate staff.
• File documents to the appropriate Registrant file.
• Assist with special projects as required, such as:
  • Committee meeting prep or set up for in-person meetings, and
  • annual QAP Audits.

Administrative Support to Victoria Office

• Maintain office supplies and inventory by determining inventory level, anticipating needs, placing and expediting orders, and receipt of supplies.
• Receive courier deliveries, distributes incoming/outgoing correspondence, posting mail as required.
• Provide electronic and fax reception by receiving communications, recording their receipt, and responding or forwarding to appropriate staff.
• Ensure postal account and postal supplies are adequate to meet College needs, including accurate monetary reconciliation of the postal account.
• Complete general administrative duties as requested to support various employees and projects including word processing, copying, and scanning assignments.
• Ensure effective operation of office equipment (fax, phones, copier, etc.); completes preventative maintenance, provides staff direction, troubleshoots malfunctions, arranges service/repairs, and maintains equipment consumables (ink) inventory, in consultation with the Accountant and Executive Director, Finance, IT & Operations as needed.
• Order and instruct security company to program access cards.
• Ensure elevators remain in working order and liaise with the servicing company as required.

Essential Skills and Qualifications

• Minimum of two years of office experience.
• Demonstrated customer experience/service experience.
• Excellent computer skills with proficiency in Microsoft Office.
• Previous work experience in a regulatory environment or not-for-profit environment would be an asset.
• Experience using a database or customer relations management system and electronic filing system is an asset.
• Strong written and verbal communications skills.
• Strong organization skills with the ability to multi-task and prioritize.
• Strong attention to detail.
• Strong clerical and administrative skills.
• Ability to maintain tact, grace, and diplomacy in all situations.
• Ability to handle sensitive and confidential information with discretion.

How to Apply

If you are interested in joining our team, we invite you to email your cover letter and resume to hr@oralhealthbc.ca with “Administrative Assistant, Quality Assurance” as the subject line of your email. Applications will be accepted until Friday, January 27, 2023.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Position Type:Temporary, Full-time (until October 2023)

Location: BCCOHP Offices (Vancouver/Victoria) – Remote

Application Deadline: January 27, 2023

About the Role

BCCOHP is seeking a temporary, full-time Manager, Communications to join our Strategic Engagement & Communication team.

The Manager, Communications is a member of the team that develops and implements the communications strategies that strengthen the organization’s impact in protecting the public and improving oral health outcomes for patients and the public. This role contributes to the platforms, activities and content that build understanding of the regulator’s role, enhance the experience of all who interact with BCCHOP, and support the organization to achieve its strategic and operational goals.

The successful candidate will oversee the day-to-day operations of the communications function in support of BCCOHP’s mandate and strategic and operational plans, and is an internal resource for strategic communications counsel. This role is responsible for planning and delivery of communications plans and programs that support BCCOHP’s regulatory performance, and for developing communications solutions to address organizational needs.

This role will also provide communications leadership for public health initiatives that require regulatory involvement. This position will report to the Executive Director, Strategic Engagement & Communication as one of 5 members of the Strategic Engagement & Communication team.

Essential Duties

• Provide communication expertise on key strategic and operational initiatives, and in response to emerging and ongoing issues.
• Consult with the Registrar/CEO and the leadership team on issues of strategic communications and make recommendations on effective communications management.
• Plan, develop, implement, and measure communications activities in support of the organization’s engagement and communications strategy.
• Oversee communications activities related to internal and external communications and engagement.
• Develop the content, timing and choice of communications medium for organizational statements to registrants, stakeholders, government and ensure that audiences are informed on corporate direction, plans and priorities.
• Lead media relations activities, including media training for BCCOHP representatives and development of responses to media inquiries.
• Provide issues management and crisis support.
• Analyze, escalate and provide advice on reputational risks.
• Contribute to internal and external research programs.
• Oversee the scheduling, content development and production of electronic and print communication tools (e.g., newsletters, announcements, website).
• Write and edit organizational communications materials, including speeches, briefing notes, reports, announcements, regulatory notices, presentations, and digital content.
• Oversee BCCOHP’s social media strategy and platforms.
• Oversee responses to communications mailbox and assist the professional practice staff to develop responses to complex or sensitive inquiries.
• Oversee the planning, promotion, and content for BCCOHP events, including the annual meeting, and external speaking opportunities featuring BCCOHP speakers.
• Oversee BCCOHP’s website and social media accounts as strategic communications channels for communicating to all stakeholder audiences.
• Support organizational partnerships by representing BCCOHP as required, including BC Public Advisory Network.
• Develop and maintain the annual communications budget and provide project management for specific communications projects including cost-benefit analyses, budget tracking and evaluation.
• Contribute to BCCOHP policy or board committees as required.
• Maintain and uphold branding and style guidelines.
• Provide coverage for other members of the communications team, as needed.
• Implement BCCOHP’s overall engagement and communications strategy and policy, and develop tactical communications plans to support it.
• Assess and manage the communication needs of internal and external stakeholders – including patients/public, registrants, Ministry of Health, staff, dental regulatory authorities and other health regulators in BC – to promote accurate, timely and credible communications.
• Other related duties as required.

Essential Skills and Qualifications

• Senior level communications expertise with a proven track record of successful communications counsel and insight.
• University degree in communications, public relations, journalism or related field.
• Demonstrated ability to direct communications activities through development and execution of communications programs including design, production, budgeting, and evaluation.
• Demonstrated ability to adapt to changing demands and meet deadlines.
• Expertise in issues management, media relations, and crisis communications.
• Knowledge of developing and monitoring budgets.
• Familiarity with professional regulation, healthcare administration, government or another complex non-profit environment would be an asset.
• Exceptional verbal and written communication skills, and demonstrated ability to write in plain language and with a high degree of accuracy.
• Willingness to take initiative and develop solutions to challenges and problems.
• Ability to build trusted relationships with all internal and external partners, including staff, vendors, and organizational representatives, and government.
• Ability to motivate others and provide constructive feedback with candor and diplomacy.
• Ability to manage multiple projects, both independently and as part of a team.

How to Apply

If you are interested in joining our team, we invite you to email your cover letter and resume to hr@oralhealthbc.ca with “Manager, Communications” as the subject line of your email. Applications will be accepted until Friday, January 27, 2023.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.