Careers

Who we are

The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes for patients. BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists. We protect the public in three main ways: 

  1. Ensuring that oral health professionals are able to practise competently 
  2. Setting standards for the delivery of safe and patient-centred oral health care 
  3. Investigating complaints about oral health professionals 

Our vision is to reimagine oral health care oversight in BC. We believe that everyone will be able to see themselves in our vision statement: patients/public, oral health care professionals, and those within BCCOHP.

Our mission is to safeguard the public from harm and discrimination by diligently overseeing safe, competent, ethical, and team-based oral health care, ensuring trustworthiness in our regulatory practices.

  • We put people first. We recognize that the most important resource in delivering our mission is the diversity and knowledge of people. 
  • We do what we say. We are committed to achieving meaningful outcomes for patients and the public, and to being transparent about our work and its impact.  
  • We get it done. We build credibility and trustworthiness through the quality of our regulatory work, while approaching new challenges with openness and curiosity.  
  • We take the long view. Through continuous improvement, we use our influence to make a positive impact today and in the future. 
  • Regulatory leadership: Identify strategic opportunities within regulatory modernization, including seamless transition to new governing legislation.
  • Cultural safety and humility: Uphold Indigenous rights and promote reconciliation through the regulation and delivery of oral health care.
  • Health equity and anti-discrimination: Prevent harm and discrimination to create equity in oral health care experience, delivery and outcomes.
  • Modernized regulatory functions: Unify core regulatory functions and establish patient-centred standards that prioritize patient safety and promote the public interest.

Learn more >>

Our work environment

BCCOHP provides a working environment that is welcoming, respectful, and rewarding. We offer opportunities for personal and professional growth and encourage reasonable work-life balance with flexible work arrangements including hybrid work options, and flexible start and end times. 

BCCOHP has two offices located on the traditional, ancestral and unceded territory of the Coast Salish and Lekwungen Peoples, represented today by the Musqueam, Squamish, Tsleil-Waututh, Songhees and Esquimalt Nations (Vancouver and Victoria). In keeping with our commitment to support the provision of safe, effective, culturally sensitive oral health care for people in British Columbia, we aim to have a culturally safe work environment that recognizes and deconstructs colonial structures and is free from racism and discrimination. 

BCCOHP offers a compensation package that includes a competitive salary, extended health and dental care, and professional development allowance, and personal days for employees to use to allow themselves to look after their health and well-being and attend to their personal schedules.

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Job postings

Open

Department: Complaints

Reporting to: Manager, Intake & Inquiry

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $59,541.48 – $64,503.27. Please see the Total Compensation & Perks section for more details.

Position Posted: July 9, 2025

Application Deadline: Open until filled.

Apply to: SAGE HR

About the Role

BCCOHP is seeking a permanent, full-time Complaint Officer (CO) to join our Complaints team. The CO reports directly to the Manager, Intake & Inquiry and the Complaint Investigators (CIs) they support.

The successful candidate will be responsible for providing support to designated CIs to ensure the complaints process is transparent, fair, proportionate and focused on public protection. The CO, in collaboration with the Complaints team, manages their CI file lists by ensuring appropriate evidence is obtained, acknowledged and shared as required. This role interacts directly with registrants, the public and other oral health professionals. COs perform all duties necessary to support the Inquiry Committee to reach a fair decision that protects the public at each stage of the process. COs will act as a back-up to the Intake Lead in taking public calls on a rotational basis and provide information about the complaints process and other resources to assist and direct callers. 

Essential Duties

Complaint Files and Investigation 

  • Work with CIs to manage, prioritize and track their file lists for all complaint matters. 
  • Receive, review and respond to correspondence from complainants, registrants and outside organizations in accordance with legislation, bylaws and guidelines/reference material.  
  • Receive, review and respond to correspondence from complainants, registrants, counsel and outside organizations in accordance with legislation, bylaws and guidelines/reference material.  
  • Provide complainants and registrants with status investigation updates, information about the complaints process generally and answer or redirect questions.  
  • Draft acknowledgement letters to complainants, registrants and others.  
  • Arrange and schedule meetings and tele-conferences between registrants, complainants, counsel and CIs.  
  • Liaise with monitoring staff, Regulatory Compliance Officers (RCOs) and CIs to finalize educational agreements.  
  • Transcribe audio recordings of meetings and tele-conferences to prepare summaries with respect to complaint file investigations.  
  • Follow-up with registrants and mentors to ensure educational agreements are signed.  
  • Maintain and manage bring forwards.  
  • Manage and track entries in database throughout the lifespan of a file.  
  • Review and manage the integrity of SharePoint data.  
  • Prepare first drafts of investigation memos as required.

Other Responsibilities 

  • Receive, summarize and redirect practice advice calls from registrants.   
  • Respond to inquiries in accordance with the Health Professions Act, BCCOHP Bylaws and standards and guidance documents published on the BCCOHP’s website.  
  • Train new support staff in the Complaints Department.  
  • Provide technical support to the CIs. 
  • Insert digital images and records in memoranda.  
  • Format and proof documents. 
  • Maintain training manuals. 
  • Prepare past action documentation. 
  • Assist with Inquiry Committee preparation as required. 
  • Update database as required. 
  • Liaise with the Legal Department on HPRB matters as required. 
  • Provide back-up to the Intake Lead in receiving and responding to complaints-related public calls as required.  
  • Meet with and assist walk-in complainants as required. 

Essential Skills and Qualifications

  • Minimum three years of office experience. 
  • Experience as a legal assistant preferred. 
  • Strong clerical and administrative skills. 
  • Strong background in customer and client relations. 
  • Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
  • Strong critical thinking, analytical, and problem-solving skills. 
  • Attention to detail and dependability are second nature.
  • Ability to handle sensitive and confidential information with discretion. 
  • Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
  • Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
  • Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
  • Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
  • Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
  • Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $59,541.48 and $64,503.27 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Shortlisting

The posting period for these recent job opportunities has closed.