What you can expect
✓ Complaints are dealt with as quickly as possible, taking into account the complexity of the case, and are prioritized according to the assessed risk of harm to the public.
✓ The process is transparent, fair, proportionate and focused on public protection.
✓ We will keep you informed about the progress of your complaint. When your complaint is resolved by the Inquiry Committee we will provide you with the reasons for the decision.
Actions we cannot take
X Ordering refunds or financial compensation to patients
X Providing clinical advice or treatment to patients
X Intervening in business or financial disputes between
X Referring patients to a new oral health care professional
X Providing legal advice to patients or registrants