Submit a Complaint

How to submit a complaint

There are only three things we need to begin the process:

  1. Your name and contact information. If you are complaining on behalf of someone else, the name of that person or the person making the complaint (either you or someone you are acting for).

  2. The name of the health professional you are complaining about

  3.  Details of your complaint

A PDF version for print of the form is available here. You can submit it by mail to BCCOHP at 110 – 1765 8th Ave W, Vancouver, BC V6J 5C6.

Complaint form

1. About You

An email confirmation will be sent to this address.

2. Who is your complaint about?

Full name of the oral health profession (registrant) you are complaining about:

If you are making a complaint about more than one registrant, please complete a separate complaint form for each.

3. Details of your complaint

Please tell us about your experience and the events that led you to file this complaint. You can use the box below or include a separate attachment. It will be helpful to our investigators if you are able to provide as many details as possible, including:

  • dates of treatment and/or interactions with the registrant
  • whether you have attempted to resolve this issue with the registrant, and if so, what the results were
  • any relevant documents/records
  • description of your ideal resolution (outcome) of this complaint
Click or drag files to this area to upload. You can upload up to 6 files.
If you have more than 6 supporting documents, you can upload a zip file containing all of your supporting documents.
Please list the name(s) of any other BCCOHP registrants who were involved in the events that led to your complaint or who have knowledge of your oral health care status.

I agree that as part of the investigation of my complaint:

  • BCCOHP will provide a copy of my complaint to the health professional who is the subject of my complaint so that they can respond to it
  • BCCOHP may ask other registrants involved in this matter to provide them with relevant reports and/or patient records
  • BCCOHP will investigate every complaint that raises a concern about an oral health professional’s conduct or competence but cannot order refunds or financial compensation to patients