Careers

Department: Investigations & Resolutions

Reporting to: Director, Investigations & Resolutions

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $93,983.69 – $104,426.33

Position Posted: June 25, 2026

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Manager, Intake & Collaborative Resolutions (the Manager) to join our Investigations & Resolutions team. This position will report to the Director, Investigations & Resolutions.

The successful candidate will be responsible for providing operational leadership and oversight of intake, triage, and resolution processes and ensures concerns and complaints are screened, prioritized, and managed efficiently in alignment with legislative requirements, BCCOHP Standards and principles of administrative fairness. The Manager supports the Director, Investigations & Resolutions (the Director) in program planning, governance reporting, and continuous improvement initiatives and oversees the Intake & Collaborative Resolutions team.

Essential Duties

Intake & Triage Management

• Oversee the screening and triage of concerns received from the public and Oral Health Professionals (OHPs).
• Appropriately resolve concerns in the collaborative resolution pathway.
• Determine if concerns are safe/unsafe.
• Identify, support, and resolve concerns in accordance with the HPOAEscalate and flag concerns to the Director as necessary.
• Streamline concerns to the collaborative resolution or investigation stream.
• Address inquiries and questions from the public, OHPs, and lawyers.
• Manage databases ensuring information is accurate, confidential, and up-to-date.

Collaborative Resolution Oversight

• Oversee the General inbox and phone line for Investigations & Resolutions.
• Oversee the collaborative resolution processes, ensuring timely and effective resolution of concerns.
• Support and resolve complex concerns, raising them to the Director as needed.
• Collaborate with the Manager, Investigation & Investigation Committee on concerns deemed unsafe.
• Develop documents and templates for collaborative resolutions.
• Work with the Director to develop and refine process for collaborative resolutions.
• Sign off on letters and documentation for the Intake & Collaborative Resolution team.

Team Management and Leadership 

• Contribute to strategic discussions and decision-making for BCCOHP and the Intake & Collaborative Resolution team. 
• Provide leadership, management, mentorship, and supervision of the Intake & Collaborative Resolutions team. 
• Ensure each member of the Intake & Collaborative Resolution team has a clear understanding of their role, accountability, authority, and responsibilities. 
• Conduct performance reviews and planning for each member of the Intake & Collaborative Resolution team.

Organizational Support

• Contribute to the continuous improvement of processes, tools, and documentation.
• Provide operational and strategic support to the Director.
• Contribute to Board reporting, including preparation of updates and performance metrics.
• Collaborate with cross-functional teams to support regulatory operation and organizational priorities.
• Manage the team budget and related expenses and support the Director with annual budget planning.
• Work with the Director to develop and implement new projects and initiatives.
• Other duties as assigned.

Essential Skills and Qualifications

• Education, training, and experience equivalent to an undergraduate degree in law, health sciences, public administration, criminology, or a related field, combined with 5 years’ experience in investigations, professional regulation, discipline processes, or equivalent combination of education and experience. 
• Experience in successfully building, developing, and managing a high performing team while ensuring continuous support and guidance to staff.
• Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.  
• Experience in case management is an asset.
• Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
• Ability to handle sensitive and confidential information with discretion.
• Strategic, tactful and authentic leader who is able to influence at the functional levels.
• Strong critical thinking, analytical, conflict resolution and problem-solving skills. 
• Strong mediation and negotiation skills.
• Attention to detail and dependability are second nature. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
• Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
• Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
• Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $93,983.69 to $ 104,426.33. The salary offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Investigations & Resolutions

Reporting to: Director, Investigations & Resolutions

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $114,569.84 – $127,299.83

Position Posted: May 22, 2026

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Manager, Investigations & Investigation Committee   to join our Investigations & Resolutions team. This position will report to the Director, Investigations & Resolutions.

The successful candidate will be responsible for providing operational leadership for the Investigations & Investigation Committee team in accordance with legislative requirements, BCCOHP Professional and Practice Standards and principles of administrative fairness.

Providing oversight to the Investigation Committee (the IC), the Manager is responsible for planning, coordination, and delivery of meetings, review of case documentation, while providing guidance to committee members.

The Manager leads the Investigations and Investigation Committee team and works closely with the Director, Investigations & Resolutions (The Director) to support program planning, continuous improvement initiatives across the team and the development and implementation of policies and processes that uphold trauma-informed practices, professional boundaries and investigation standards. The Manager is also responsible for making and ensuring decisions relating to investigations, and the Investigations Committee are aligned with HPOA.

Essential Duties

Investigations

• Perform duties in accordance with the HPOA and in accordance with HPOA requirements relating to investigations.
• Make decisions and ensure they are in alignment with the HPOA, BCCOHP Bylaws, and Standards Complete investigations in accordance with HPA, HPOA, and BCCOHP Bylaws.
• Raise and escalate concerns to the Director as needed.
• Liaise and correspond with internal and external parties to gather information towards disposition/decision of investigation files and to support action and enforcement.
• Interpret and apply BCCOHP Professional and Practice Standards to concerns and complaints.
• Serve as the primary liaison and lead point of contact for counsel when retained.

Investigation Committee Leadership & Governance

• Manage the planning, coordination, and delivery of all IC meetings.
• Work with the Director and the Investigation Committee Officer (ICO) to prepare and review IC meeting agendas and materials.
• Attend all IC meetings and present files and findings to support decision-making.
• Review cases and documentation before IC meetings to ensure completeness, quality, and readiness.
• Provide guidance and support to IC members during meetings, including procedural and regulatory advice.
• Oversee post-meeting follow-up activities, including action tracking and decision implementation
• Work with the Director to develop training orientations for the IC.

Program Implementation

• Develop, implement, and maintain processes and guidance related to trauma-informed practice, professional boundaries, discrimination, and investigation standards.
• Contribute to program development and continuous improvement initiatives across the Investigations & Investigation Committee team.
• Manage databases related to investigations, ensuring information is accurate, confidential, and up-to-date.
• Support implementation of the HPOA and ensure that investigation processes are aligned. Regulatory and Appeals Processes
• Address appeals and Oral Health Professionals (OHPs) disagreements with dispositions and provide support in collaboration with legal counsel and the Director.
• Oversee and coordinate the Health Professions Review Board (HPRB) files and processes.

Team Management and Leadership 

• Contribute to strategic discussions and decision-making for BCCOHP and the Investigations & Investigation Committee team. 
• Provide leadership, management, mentorship, and supervision of the Investigations & Investigation Committee team. 
• Ensure each member of the Investigations & Investigation Committee team has a clear understanding of their role, accountability, authority, and responsibilities. 
• Conduct performance reviews and planning for each member of the Intake & Collaborative Resolution team.

Organizational Support

• Provide operational and strategic support to the Director.
• Contribute to Board and committee reporting, including preparation of program updates and performance metrics.
• Collaborate with cross-functional teams to support regulatory operation and organizational priorities.
• Work with the Director, Communications & Engagement and other relevant members for publications.
• Work with the Director to support the successful implementation of the HPOA for Investigations and Resolutions and ensure its ongoing compliance.
• Support departmental projects and initiatives.
• Prepare and manage the IC operating budget.
• Manage the team budget and related expenses and support the Director with annual budget planning.
• Other duties as assigned.

Essential Skills and Qualifications

• Education, training, and experience equivalent to an undergraduate degree in law, health sciences, policy, public administration, criminology, or a related field, combined with 5 years’ experience in investigations, professional regulation, discipline processes, or equivalent combination of education and experience. 
• Experience in successfully building, developing, and managing a high performing team while ensuring continuous support and guidance to staff.
• Experience working with cases relating to trauma, sexual misconduct, and boundaries is an asset.
• Legal background experience is an asset.
• Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.  
• Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
• Ability to handle sensitive and confidential information with discretion.
• Strategic, tactful and authentic leader who is able to influence at the functional levels.
• Exceptional critical thinking, analytical, conflict-resolution and problem-solving skills. 
• Attention to detail and dependability are second nature. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
• Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
• Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
• Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $114,569.84 to $ 127,299.83. The salary offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Professional Practice
Reporting to: Manager, Professional Advisors
Position Type: Permanent, Part-time
Work Location: Vancouver or Victoria – Hybrid
Compensation: $40.61 – $50.77 per hour
Position Posted: May 22, 2026
Application Deadline: Open until filled
Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, part-time Professional Advisor (the Advisor) with a current license in good standing with BCCOHP as a Dental Technician to join our Professional Advisors team.

Reporting to the Manager, Professional Advisors, the Advisor provides interpretation and clarification for licensees and members of the public, on regulatory matters related to professional practice within the oral health professions.

The Advisor also works across BCCOHP’s functions supporting regulatory work, projects, and communications where professional expertise is required. This includes the review and development of BCCOHP policies, including Standards and practice resource documents, and they may represent BCCOHP on behalf of the Registrar and CEO and BCCOHP in specific external initiatives as directed.

Essential Duties

Professional Advisor

• Provide appropriate and accurate responses to enquiries related to legislation and regulations that apply to oral health professionals, scope of practice, BCCOHP’s Bylaws, Standards, and policies.
• Support the Manager, Professional Advisors, as required, in the alignment, revision, and maintenance of BCCOHP’s Standards.
• Contribute to the revision of BCCOHP’s practice resources on the BCCOHP website and communication activities.
• Support various departments in researching and writing draft policy documents as needed.
• Engage audiences and support/attend broader initiatives, including Ministerial programs and provincial and national regulatory organizations, as directed on behalf of the Registrar.
• Work across the organization to provide professional expertise, as required.
• Facilitate and/or participate in working groups in functional processes to support the revision and maintenance of standards and practice resource documents.
• Make policy recommendations related to Standards and practice resources.
• Provide advice to the Board for the purposes of making bylaws with respect to eligibility standards ethics standards and practice standards.

Other Responsibilities

• Remain current on changing aspects of oral health practice through research, courses and/or experiential practice.
• Participate in the development of relevant projects, policies, and programs, including the Quality Assurance Program.
• Assist the Licensing Department with assessments of educational program equivalency determinations, as required.
• Attend Board meetings, as required.
• Other duties as assigned.

Essential Skills and Qualifications

• A diploma or equivalent qualification from a recognized dental technician education program, plus a minimum of five (5) years’ experience as a practising dental technician, or equivalent combination of education and experience.
• Current licensee in good standing with BCCOHP as a Dental Technician.
• Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
• Ability to handle sensitive and confidential information with discretion and tact.
• Ability to work within teams collaboratively.
• Strong critical thinking, analytical, and problem-solving skills. 
• Attention to detail and dependability are second nature. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
• Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.
• Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset.
• Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
• Indigenous Cultural Safety training or equivalent self-directed training is an asset.  

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a part-time permanent position, requiring up to one (1) day (7 hours) per week.

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The in-office requirement for this position is dependent on operational needs and workload.

Compensation

The compensation for this position is $40.61 to $50.77 per hour. The compensation offered will be determined based on factors such as experience relative to the requirements of the role.

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Professional Practice
Reporting to: Manager, Professional Advisors
Position Type: Permanent, Part-time
Work Location: Vancouver or Victoria – Hybrid
Compensation: $40.61 – $50.77 per hour
Position Posted: May 22, 2026
Application Deadline: Open until filled
Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, part-time Professional Advisor (the Advisor) with a current license in good standing with BCCOHP as a Dentist to join our Professional Advisors team.

Reporting to the Manager, Professional Advisors, the Advisor provides interpretation and clarification for licensees and members of the public, on regulatory matters related to professional practice within the oral health professions.

The Advisor also works across BCCOHP’s functions supporting regulatory work, projects, and communications where professional expertise is required. This includes the review and development of BCCOHP policies, including Standards and practice resource documents, and they may represent BCCOHP on behalf of the Registrar and CEO and BCCOHP in specific external initiatives as directed.

Essential Duties

Professional Advisor

• Provide appropriate and accurate responses to enquiries related to legislation and regulations that apply to oral health professionals, scope of practice, BCCOHP’s Bylaws, Standards, and policies.
• Support the Manager, Professional Advisors, as required, in the alignment, revision, and maintenance of BCCOHP’s Standards.
• Contribute to revision of BCCOHP’s practice resources on the BCCOHP website and communication activities.
• Support various departments in researching and writing draft policy documents as needed.
• Engage audiences and support/attend broader initiatives, including Ministerial programs and provincial and national regulatory organizations, as directed on behalf of the Registrar.
• Work across the organization to provide professional expertise, as required.

• Facilitate and/or participate in working groups in functional processes to support the revision and maintenance of standards and practice resource documents.
• Make policy recommendations related to Standards and practice resources.
• Provide advice to the Board for the purposes of making bylaws with respect to standards, ethics standards and practice standards.

Other Responsibilities

• Remain current on changing aspects of oral health practice through research, courses and/or experiential practice.
• Participate in the development of relevant projects, policies, and programs, including the Quality Assurance Program.
• Assist the Licensing Department with assessments of educational program equivalency determinations, as required.
• Attend Board meetings, as required.
• Other duties as assigned.

Essential Skills and Qualifications

• A degree or equivalent qualification from an accredited general dentistry program or equivalent general dentistry program, plus a minimum of five (5) years’ experience as a practising dentist, or equivalent combination of education and experience.
• Current licensee in good standing with BCCOHP as a Dentist.
• Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
• Ability to handle sensitive and confidential information with discretion and tact.
• Ability to work within teams collaboratively.
• Strong critical thinking, analytical, and problem-solving skills. 
• Attention to detail and dependability are second nature. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously.
• Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.
• Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset.
• Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
• Indigenous Cultural Safety training or equivalent self-directed training is an asset.  

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a part-time permanent position, requiring up to one (1) day (7 hours) per week.

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The in-office requirement for this position is dependent on operational needs and workload.

Compensation

The compensation for this position is $40.61 to $50.77 per hour. The compensation offered will be determined based on factors such as experience relative to the requirements of the role.

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.