Department: Complaints

Reporting to: Acting Director, Professional Conduct, Competence & Fitness

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $72,466.56 – $90,583.20. Please see the Total Compensation & Perks section for more details

Position Posted: January 10, 2025

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Regulatory Compliance Officer (RCO) to join our Complaints department. The successful candidate, reporting to the Acting Director, Professional Conduct, Competence & Fitness, will have successfully completed a post-secondary paralegal program or 5 years’ experience in a designated capacity as a paralegal or in a related area and have a passion for writing. The RCO plays an integral role in supporting the investigation of standard and early resolution complaint matters by drafting Investigation Reports and related remedial documents for the Inquiry Committee, as well as related correspondence to registrants, counsel and detailed closing letters to complainants summarizing their complaints, the investigation undertaken and confirming the rationale for dispositions directed by the Inquiry Committee. This role primarily consists of writing and requires a candidate with an aptitude for and proven experience in drafting correspondence that meaningfully addresses each complaint matter. These skills are essential to be successful in this position.

Essential Duties

• Support Complaint Investigators and the Acting Director, Professional Conduct, Competence & Fitness by drafting and editing correspondence to counsel, registrants and complainants, letters of agreement, consent orders, investigation reports, closing letters and summaries of complaints for consideration by the Inquiry Committee.
• Ensure investigative and procedural protocols are conducted in accordance with the relevant legislation (Health Professions Act, Criminal Records Review Act, Administrative Tribunals Act, and the College’s Bylaws).
• Attend Inquiry Committee Panel meetings as needed.
• Conduct legal and other research as needed.
• Assimilate large and complex amounts of information to write and edit investigation reports and meaningful closing letters to both complainants and registrants

Essential Skills and Qualifications

• Completion of a post-secondary paralegal program combined with 5 years’ experience in a designated capacity as a paralegal or in a related area with a strong emphasis on writing and editing, or an equivalent combination of education and experience. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.  
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence, and engage with internal/external individuals. 
• Sound working knowledge of administrative law principles and procedural fairness.   
• Ability to handle a complex and diverse caseload.  
• Ability to handle sensitive and confidential information with discretion.   
• Proficiency in Microsoft Office and Adobe, along with advanced computer skills (including use of internet, phone, and video conferencing tools).   
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Experience using a database or customer relations management system and electronic filing systems.   
• Remote work experience and experience in a regulatory or not-for-profit environment is an asset.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $72,466.56 and $81,524.88 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $90,583.20.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24 to January 1 each year)
• Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Complaints

Reporting to: Acting Director, Professional Conduct, Competence & Fitness

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $92,140.88 – $122,854.50. Please see the total compensation & perks section for more details.

Position Posted: January 10, 2025

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Complaint Investigator (CI) to join our Complaints team. This position will report to the Director, Professional Conduct, Competence & Fitness (The Director) and will be responsible for supporting the Inquiry Committee (IC) and the Registrar’s delegates by conducting investigations into complaints received from the public and others about oral health professionals in BC including dentists, dental hygienists, certified dental assistants, denturists, dental therapists and dental technicians in accordance with Part 3 of the Health Professions Act (HPA).  

The successful candidate will have a solid working knowledge and understanding of the HPA and its regulations, BCCOHP Bylaws, Standards, Guidelines and Regulatory Policies, adhering to the principles of “Right Touch Regulation” and administrative fairness in a transparent, risk-based and intelligible manner. The CI regularly interacts with complainants and their representatives, registrants and certified non-registrants and their counsel, witnesses and other stakeholders utilizing a trauma informed approach where necessary and in a manner which incorporates cultural safety & humility. 

The CI manages a large caseload of complaints concerning the conduct or competency of any registrant or certified non-registrant, with the protection of the public paramount by prioritizing and expediting investigations based on a risk assessment framework. The CI conducts investigations into complex matters, early resolution complaints which are less serious and other matters which can be dismissed under the Registrar’s Summary Dismissal stream.   

The CI will work collaboratively with other CIs and the Director to ensure the IC receives the information it needs to dispose of complaints by making proportional decisions based on a determination of risk to the public. 

Essential Duties

·       Review new complaints, identify issues of concern and assess risk/complexity.  

·       Conduct complaint investigations by receiving a registrant’s response, assessing treatment records, obtaining any additional information needed from other health professionals, conducting interviews and tele-conferences with complainants, registrants and certified non-registrants and witnesses, and attending mediations, practice audits and inspections. 

·       Draft comprehensive investigation reports for consideration by the IC.  

·       In collaboration with BCCOHP staff, identify suitable disposition options, including directed education agreements or other learning plans/remediation.  

·       Attend Discipline Hearings as a witness or advisor

·       Stay current on practice issues related to oral health and the conduct of regulatory investigations. 

·       Engage in ongoing education related to the role of Complaint Investigator to ensure currency in practice.  

·       Participate in tasks, projects, and programs normally outside the position description which are necessary for the efficient operation of BCCOHP as required. 

·       Remain current on changing aspects of dental practice through research, courses and/or experiential practice.  

Essential Skills and Qualifications

·       Minimum 5 years of investigatory experience in a professional regulation, preferably within a health profession.

·       National Certified Investigator and Inspector Training (NCIT) preferred.

·       Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment. 

·       Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence, and engage with internal/external individuals.

·       Proficiency in Microsoft Office and Adobe, along with advanced computer skills (including use of internet, phone, and video conferencing tools). 

·       Experience using a database or customer relations management system and electronic filing systems.  

·       Strong critical thinking, analytical, and problem-solving skills.

·       Attention to detail and dependability are second nature.

·       Ability to handle a complex and diverse caseload. 

·       Ability to handle sensitive and confidential information with discretion.  

·       Resilient and calm under pressure, with the ability to adapt to changing priorities.

·       Demonstrated understanding of anti-racism; diversity, equity & inclusion; cultural safety & humility; and trauma informed approaches.

·       Interest in professional regulation.

·       Experience or interest in negotiation and conflict resolution.

·       Remote work experience and experience in a regulatory or not-for-profit environment is an asset.

·       Balanced and adaptable individual with the ability to deal with challenging individuals

·       Experienced investigator who is objective, empathetic and trauma informed.

·       High energy level and the ability to work independently.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $92,140.88 and $107,497.69 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $122,854.50. Please note that this salary range is based on a 5-day, 35 hour work week.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24 to January 1 each year)
• Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.