Department: Professional Practice

Reporting to: Director, Non-Hospital Surgical Facilities

Position Type: Permanent, Full-time

Work Location: Vancouver/Victoria – Hybrid

Salary: $58,374.00 – $72,967.50. Please see the Total Compensation & Perks section for more details.

Position Posted: November 15, 2024

Application Deadline: November 29, 2024

Apply to: Sage HR

About the Role

The Coordinator, Sedation & General Anesthesia (GA) Program for the British Columbia College of Oral Health Professionals (BCCOHP) reports to the Director, Non-Hospital Surgical Facilities (the Director) and is responsible for ensuring continued compliance for registrants providing sedation and GA services. This position coordinates and reviews assessments and financial activities while also supporting the development of communication materials, preliminary reports, assessment processes and tools, and data collection for the Sedation & GA Program (the Program).

Essential Duties

Sedation

• Respond to inquiries regarding sedation and GA services from sedation facilities and registrants.
• Review and pre-assess sedation facility assessments.
• Liaise with registrants and facility staff to ensure all required information is submitted.
• Review deficiencies and rectifications for self-assessment reviews.
• Coordinate in-office assessments for assessors and facilities.
• Coordinate remuneration of facility assessors.
• Coordinate payment and invoices for facilities and the Registration of Qualifications applications.
• Ensure facility assessments are conducted in a timely manner.
• Prepare reports, documents, and presentations for the Sedation & GA Committee (the Committee), the Board, and oral health professionals.
• Identify and report potential issues and risks to the Director.
• Maintain up-to-date databases related to the Program.
• Support the training of administrative assistants.
• Support and facilitate remuneration of facility assessors.
• Assist with the program’s finance and budget.
• Support the Program projects.
• Identify, analyze, and track outstanding assessments and program issues.
• Support the development of assessor protocols and assessment tools.
• Conduct research as assigned.
• Attend the committee meetings and record meeting minutes as needed.
• Coordinate committee meetings and prepare meeting packages and materials.
• Provide administrative support to the Director.
• Support Annual Renewal.
• Provide coverage as needed for the Sedation team.

Other Responsibilities

• Book travel and accommodation for facility assessors and Sedation & GA Committee members as required.
• Other duties as required.

Essential Skills and Qualifications

• Post-secondary education combined with a minimum of three years of related office experience.
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
• Strong critical thinking, analytical, and problem-solving skills.
• Attention to detail and dependability are second nature.
• Ability to handle sensitive and confidential information with discretion.
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
• Proficiency in Microsoft Office and Adobe, along with advanced computer skills (including use of internet, phone, and video conferencing tools).
• Experience using a database or customer relations management system and electronic filing systems.
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Remote work experience and experience in a regulatory or not-for-profit environment is an asset.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $58,374.00 and $65,670.75 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $72,967.50.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24 to January 1 each year)
• Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until November 29, 2024.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Professional Conduct, Competence & Fitness

Reporting to: Acting Director, Professional Conduct, Competence & Fitness

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $72,466.56 – $90,583.20. Please see the Total Compensation & Perks section for more details

Position Posted: October 22, 2024

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Regulatory Compliance Officer (RCO) to join our Professional Conduct, Competence & Fitness department. The successful candidate, reporting to the Acting Director, Professional Conduct, Competence & Fitness, will have successfully completed a post-secondary paralegal program or 5 years’ experience in a designated capacity and will play an integral role in the investigation of standard and early resolution complaint matters by drafting Investigation Reports and related remedial documents to the Inquiry Committee, as well as related correspondence to registrants, counsel and complainants summarizing the investigation and confirming the dispositions directed by the Inquiry Committee.

Essential Duties

• Support Complaint Investigators and the Acting Director, Professional Conduct, Competence & Fitness by drafting correspondence to counsel, registrants and complainants, letters of agreement, consent orders, investigation reports, closing letters and summaries of complaints for consideration by the Inquiry Committee.
• Ensure investigative and procedural protocols are conducted in accordance with the relevant legislation (Health Professions Act, Criminal Records Review Act, Administrative Tribunals Act, and the College’s Bylaws).
• Attend Inquiry Committee Panel meetings as needed.
• Conduct legal and other research as needed.
• Assimilate large and complex amounts of information to write investigation reports and meaningful closing letters to both complainants and registrants. 

Essential Skills and Qualifications

• Successful completion of a post-secondary paralegal program or 5 years’ experience in a designated capacity.
• An undergraduate degree in Arts or Humanities is preferred.
• A minimum of five years of progressive experience in Administrative Law or within a regulatory body, or an equivalent combination of education and experience.
• Exceptional writing skills with demonstrated ability to draft clear correspondence and reports
• Sound working knowledge of administrative law principles and procedural fairness.
• Ability to maintain tact, grace, and diplomacy in all situations.
• Effective interpersonal and communication skills.
• Strong organization skills with the ability to multi-task and prioritize.
• Ability to handle a complex and diverse caseload.
• Excellent organizational, communication and interpersonal skills with the ability to work independently and collaboratively within a team.
• Willing to adapt in an ever-changing environment and able to cope with a busy office, tight deadlines, and a multitude of tasks simultaneously.
• Ability to handle sensitive and confidential information with discretion.
• Excellent computer skills with proficiency in Microsoft Office.
• Experience using a database or customer relations management system and electronic filing system.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $72,466.56 and $81,524.88 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $90,583.20.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24 to January 1 each year)
• Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until the position is filled.

Candidates will be required to complete an assessment designed to evaluate their writing skills as part of the selection process. 

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Professional Practice

Reporting to: Manager, Professional Advisors

Position Type: Permanent, Part-time

Work Location: BCCOHP Offices (Vancouver or Victoria) – Hybrid

Compensation: $46.13 – $57.66 per hour

Position Posted: June 13, 2024

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, part-time Denturist Advisor to join a team of professional advisors within the Professional Practice department.

The successful candidate, reporting to the Manager, Professional Advisors, the successful candidate will work across BCCOHP’s functions supporting regulatory work, projects, and communications where professional expertise is required.

The Advisor provides information and clarification for oral health professionals and members of the public, on issues related to the Standards and Guidance materials of BCCOHP. This role will also assist in the review and development of Standards and Guidance documents for BCCOHP.

In this role, the Advisor will support the Inquiry Committee by acting as a subject matter expert and conducting investigations, liaising with registrants and other BCCOHP stakeholders.

Essential Duties

Professional Practice & Standards

• Provide appropriate and accurate advice in response to enquiries on BCCOHP Regulations, policies, Practice Standards, Scope of Practice, and the Code of Ethics.
• Support the Manager, Professional Advisors as required in the alignment and maintenance of standards and guidance documents.
• Facilitate working groups in functional processes to support the revision and maintenance of standards and guidance documents.
• Prepare information for the Standards and Guidance Committee as required.
• Make policy recommendations related to Practice Standards and Interpretation Guidelines.
• Contribute to revisions of BCCOHP registrant resources on the website and communication activities as needed.
• Support various departments in researching and writing draft policy documents as needed.
• Support engagement, communications, and policy development through professional advisory role.
• Work across the organization to provide professional expertise.
• Assist the Registration Department with the review of denturist education programs as part of the recognition process.

Complaints

• Handle enquiries and complaints about BCCOHP registrants concerning professional practice, professional conduct and impairment affecting ability to practise in the area of oral health or to carry out delegated services.
• Review new complaints to identify issues of concern and assess risk/complexity.
• Conduct investigations, resolve regulatory concerns, arrange remedial education programs, and attend mediations, practice audits, and inspections.
• Conduct interviews with complainants, witnesses, and registrants who have received complaints.
• Draft comprehensive investigation reports and attend internal weekly meetings to discuss complaint files.
• Draft comprehensive reports outlining facts and evidence, and investigative findings for the Inquiry Committee and attend meetings regarding complaint files as needed.
• Attend as a witness or advisor at Discipline Hearings.
• Remain current on practice issues related to denturism and conducting regulatory investigations.
• Remain current on changing aspects of denturism through research, courses and/or experiential practice.
• Engage in ongoing education related to the role of investigator to ensure currency in practice.
• Participate in tasks, projects, and programs normally outside the position description necessary for the efficient operation of BCCOHP as required.

Other Responsibilities

• Participate in the development of relevant BCCOHP projects, policies and programs.
• Remain current on changing aspects of denturist practice through research, courses and/or experiential practice.    

Essential Skills and Qualifications

• Minimum seven years of experience as a practising denturist.
• Regulatory Policy experience an asset.
• Strong verbal and written communication skills.
• Meticulous with excellent organizational skills and strong attention to detail.
• Superior time management with the ability to multitask, organize and prioritize work and handle interruptions and changing priorities.
• Ability to remain calm and composed under pressure.
• Ability to problem solve and identify alternate approaches or solutions to issues.
• Strong collaborative and team skills.
• Strong interpersonal skills, compassionate but confident with the ability to engage in difficult conversations with tact and clarity.
• Understanding and respect for process.

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a part-time permanent position with flexible hours.

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The compensation for this role is $46.13 – $57.66 per hour. The compensation offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks: 

• Annual professional development allowance 
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer 

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Finance, IT & Operations

Reporting to: Manager, Operations

Position Type: Permanent, Full-time

Work Location: Vancouver – In-Office

Compensation: $51,113.48 – $60,133.50. Please see the Total Compensation & Perks section for more details. 

Position Posted: November 1, 2024

Application Deadline: November 15, 2024

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Receptionist to join our Operations team.

The successful candidate, reporting to the Manager, Operations, will be the first point of contact for all inbound inquiries and visitors. The receptionist’s main role is to deliver a strong customer experience for everyone who interacts with BCCOHP, whether on the phone, via email, or in-person. The receptionist responds to routine enquiries and directs users to specific departments as appropriate. This role also performs administrative duties that support the smooth operation of the facility.  

Essential Duties

• Operate multi-line switchboard and direct calls/messages appropriately.
• Greet and assist visitors.
• Respond to or re-direct enquiries from registrants and members of the public by forwarding calls to the appropriate department.
• Order and maintain office supplies in the stationery and copy room.
• Order and maintain beverages and kitchen supplies.
• Maintain cleanliness of meeting rooms and kitchen areas, including coffee machine, dishes, microwave, and other appliances. 
• Open and organize mail by department for scanning, process outgoing mail, and ensure items are sorted properly for external storage. 
• Arrange for outgoing couriers and receive courier deliveries.
• Contact Canada Post for mail maintenance and missed outgoing mail pick-ups.
• Maintain the reception manual.
• Train staff for Reception relief as required.
• Record phone greetings messages as required.
• Reserve meeting rooms for staff and visitors as required. 
• Assist with meeting room setup and cleanup and helps maintain a clean and welcoming office environment. 
• Provide backup to the Administrative Assistant, Operations as required, such as digitizing physical mail and new content for scanning.
• Arrange for additional parking and assign temporary parking stalls in the building’s parkade as required.
• Arrange taxi service for staff and guests as required.
• Other administrative duties as required. 

Essential Skills and Qualifications

• Minimum of two years of office experience as a receptionist.
• Demonstrated customer experience/service experience.
• Demonstrated experience managing repetitive tasks. 
• Excellent computer skills with proficiency in Microsoft Office.
• Strong clerical and administrative skills.
• Strong written and verbal communication skills.
• Strong organization skills, with the ability to multi-task and prioritize.
• Strong attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Ability to problem-solve and troubleshoot.
• Ability to lift heavy boxes (approximately 35-40 lbs.) and operate hand cart. 
• Experience using a database or customer relations management system and electronic filing system is an asset.
• Previous work experience in a regulatory or not-for-profit environment would be an asset.

Work Arrangement

Work Hours 

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day). 

Work Location 

Due to the nature of this role, this position will be required to be in-office five days per week.  

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $51,113.48 and $55,623.49 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $60,133.50.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

For more information about this and other roles, please visit https://oralhealthbc.ca/about/careers/.