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Careers

Who we are

The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes for patients. BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists. We protect the public in three main ways: 

  1. Ensuring that oral health professionals are able to practise competently 
  2. Setting standards for the delivery of safe and patient-centred oral health care 
  3. Investigating complaints about oral health professionals 

Our vision is to reimagine oral health care oversight in BC. We believe that everyone will be able to see themselves in our vision statement: patients/public, oral health care professionals, and those within BCCOHP.

Our mission is to safeguard the public from harm and discrimination by diligently overseeing safe, competent, ethical, and team-based oral health care, ensuring trustworthiness in our regulatory practices.

  • We put people first. We recognize that the most important resource in delivering our mission is the diversity and knowledge of people. 
  • We do what we say. We are committed to achieving meaningful outcomes for patients and the public, and to being transparent about our work and its impact.  
  • We get it done. We build credibility and trustworthiness through the quality of our regulatory work, while approaching new challenges with openness and curiosity.  
  • We take the long view. Through continuous improvement, we use our influence to make a positive impact today and in the future. 
  • Regulatory leadership: Identify strategic opportunities within regulatory modernization, including seamless transition to new governing legislation.
  • Cultural safety and humility: Uphold Indigenous rights and promote reconciliation through the regulation and delivery of oral health care.
  • Health equity and anti-discrimination: Prevent harm and discrimination to create equity in oral health care experience, delivery and outcomes.
  • Modernized regulatory functions: Unify core regulatory functions and establish patient-centred standards that prioritize patient safety and promote the public interest.

Learn more >>

Our work environment

BCCOHP provides a working environment that is welcoming, respectful, and rewarding. We offer opportunities for personal and professional growth and encourage reasonable work-life balance with flexible work arrangements including hybrid work options, and flexible start and end times. 

BCCOHP has two offices located on the traditional, ancestral and unceded territory of the Coast Salish and Lekwungen Peoples, represented today by the Musqueam, Squamish, Tsleil-Waututh, Songhees and Esquimalt Nations (Vancouver and Victoria). In keeping with our commitment to support the provision of safe, effective, culturally sensitive oral health care for people in British Columbia, we aim to have a culturally safe work environment that recognizes and deconstructs colonial structures and is free from racism and discrimination. 

BCCOHP offers a compensation package that includes a competitive salary, extended health and dental care, and professional development allowance, and personal days for employees to use to allow themselves to look after their health and well-being and attend to their personal schedules.

Job postings

Open

There are no open opportunities at this time.

Department: Professional Practice

Reporting to: Manager, QA & QA Officer

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $85,638.38 – $92,774.92

Position Posted: August 27, 2026

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Development Lead, Quality Assurance to join our Quality Assurance team. This position will report to the Manager, QA & QA Officer.

The successful candidate will be responsible for leading and facilitating the ongoing development and continuous improvement of the modernized Quality Assurance Program (QAP) across all Components, ensuring materials remain aligned with approved design, the Health Professions and Occupations Act (HPOA), Standards, policy, and operational reality.

This role serves as a collaborative bridge between the QA, Professional Advisor, Communications, and operational teams for content and guidance.

The Development Lead may function as a QA Officer under the HPOA to allow for sharing information of any escalations while otherwise maintaining QA confidentiality as defined under the HPOA.

Essential Duties

Content Integrity & Standards Alignment:

  • Ensure all content and learning materials are aligned with the HPOA, bylaws, approved design, BCCOHP Standards, and supporting policies.
  • Translate new, revised, or clarified Standards into QAP materials through approved governance pathways.
  • Liaise with the Professional Advisor team for interpretive clarity when needed and convert outcomes into usable program language.
  • Validate content accuracy prior to release and during periodic review cycles.

Continuous Improvement (Workplan Ownership):

  • Build, maintain, and implement the annual QAP improvement workplan using inputs from internal teams and data.
  • Obtain information from relevant parties to inform continuous improvement options, recommendations, and the proposed workplan.
  • Synthesize inputs into the proposed annual improvement workplan(s), identify resourcing supports and projected timelines and present the workplan to the Manager, QA & QA Officer (the Manager).
  • Manage the approved improvement workplan deliverables and keep the Manager apprised of potential barriers, risks, and/or delays.

Communications Content Support:

  • Collaborate with the Program Lead, Quality Assurance (the Program Lead) and Communications to update materials and content as it relates to program updates or enhancements.
  • Collaborate with the Program Lead and Manager to confirm operational feasibility and regulatory alignment before finalizing guidance update recommendations.
  • Manage outdated QAP content, templates, and guidance to ensure only current materials are in use.

QA Assessor Enablement Support:

  • Support the Program Lead by developing and maintaining Component C tools/assessments, templates, and content aids used in QA Assessor training and calibration.
  • Provide content clarifications to support consistent application of approved tools and approaches.
  • Deliver training and calibration sessions for QA Assessors on Component C processes, expectations, and regulatory decision frameworks in collaboration with the Program Lead.

Other Responsibilities:

  • Collaborate with the QA team (and other teams, as applicable) to develop components for the initial delivery of the modernized QAP.
  • Support program operations and other duties as required. 

Essential Skills and Qualifications

  • Post-secondary education combined with a minimum of five years of work experience in a regulatory environment, or an equivalent combination of education and experience.
  • Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.  
  • Experience with quality assurance programming for regulated professionals is an asset.
  • Experience with adult learning principles and assessments is an asset.
  • Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
  • Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
  • Ability to handle sensitive and confidential information with discretion.
  • Strong critical thinking, analytical, and problem-solving skills. 
  • Attention to detail and dependability are second nature. 
  • Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
  • Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
  • Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
  • Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
  • Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $85,638.38 to $92,774.92. The salary offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Department: Professional Practice

Reporting to: Manager, QA & QA Officer

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $59,541.48 – $64,503.27

Position Posted: August 27, 2026

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Coordinator, Quality Assurance to join our Quality Assurance team. This position will report to the Manager, QA & QA Officer.

The successful candidate will be responsible for providing administrative and operational support to help ensure the effective delivery of the Quality Assurance Program (QAP).

Working closely with the QA team, the Coordinator facilitates operational workflows of Components A and B and supports the administration and coordination of individualized support pathways and resolves routine issues with guidance. This role also coordinates Component C operations and serves as the primary point of contact for Oral Health Professionals (OHPs) participating in Component C, ensuring that it is administered consistently, proportionately and efficiently.

The Coordinator may function as a QA Officer under the Health Professions and Occupations Act (HPOA), to allow for the handling of quality assurance activities and sharing of information of any escalations while otherwise maintaining QA confidentiality as defined under the HPOA.

Essential Duties

General QA Support

  • Monitor the QA inbox and voicemails.
  • Triage frontline enquiries, facilitate routing, and escalate any questions requiring regulatory judgement, Standards interpretation, program content issues, or policy decisions as applicable.
  • Facilitate scheduling, document management, and recordkeeping of QAP participation.
  • Manage scheduling and coordination for QA-related meetings, walkthroughs, QA Assessor onboarding, training and calibration sessions.
  • Manage QA documentation systems and support communications, reminders, and notices as required.

Components A & B Cycle Operations

  • Coordinate the annual Components A & B cycle including launch support, reminders and progress tracking, scheduling and cycle close activities.
  • Ensure accurate data in the database.
  • Pull system reports to monitor completion and participation patterns for Components A and B and produce summaries for the Program Lead, Quality Assurance (the Program Lead).
  • Collaborate with IT on routine user functionality, troubleshooting patterns, and user experience issues.
  • Process accommodation and cycle-extension requests, routing them to the Manager, QA & QA Officer (the Manager) for decisions, and communicating outcomes to OHPs.

Component C Operations

  • Maintain and coordinate Component C operations, including self-assessment reviews, escalation of files, administrative assessor functions and preparation of files and documentation.
  • Assign and coordinate QA Assessors.
  • Monitor participation and timelines and prepare aggregate summary data.
  • Manage and send communications to OHPs and serve as the primary liaison between OHPs, QA Assessors, the Program lead and internal teams.

Other Responsibilities

  • Facilitate and coordinate the Audit Cycle Operation process.
  • Provide OHP support for Components A, B & C as required.
  • Maintain and update operational materials such as job aids, FAQs, templates, and standard responses and support rollout of updated guidance.
  • Support the transition management for the onboarding of new OHPs into the QAP.
  • Maintain the issues and improvement log across Components A, B, and C.
  • Follow through with the implementation of approved policy changes.
  • Other duties as required.

Essential Skills and Qualifications

  • Post-secondary education combined with a minimum of three years of work experience in an administrative or related role, or an equivalent combination of education and experience.
  • Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.  
  • Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
  • Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
  • Ability to handle sensitive and confidential information with discretion.
  • Strong clerical and administrative skills.
  • Strong critical thinking, analytical, and problem-solving skills. 
  • Attention to detail and dependability are second nature. 
  • Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
  • Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
  • Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
  • Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
  • Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $59,541.48 to $64,503.27. The salary offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

 

Department: Investigations & Resolutions

Reporting to: Manager, Intake & Collaborative Resolutions 

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $73,915.89 – $80,075.55. Please see the Total Compensation & Perks section for more details

Position Posted: August 11, 2026

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Intake & Collaborative Resolutions Officer (ICRO) to join our Investigations & Resolutions team. This position will report to the Manager, Intake & Collaborative Resolutions.

The successful candidate will be responsible for screening and triaging concerns to determine whether they are safe or unsafe and works directly with public members and Oral Health Professionals (OHPs) to resolve concerns through collaborative resolution. The role ensures efficient intake, information gathering, coordination, and follow-up of cases. The ICRO supports the Manager, Intake & Collaborative Resolutions (the Manager) and the Specialist, Collaborative Resolutions (the Specialist) in providing collaborative resolutions to OHPs and the public.

Essential Duties

  • Conduct intake assessments based on the evaluation framework to determine whether the concern is safe or unsafe.
  • Escalate complex cases to the Manager and Specialist as appropriate.
  • Resolve concerns independently via collaborative resolutions from start to finish.
  • Gather and analyze information from the public, OHPs, and lawyers.
  • Interpret and apply BCCOHP Professional and Practice Standards to facilitate resolution between OHPs and the public.
  • Work with the Manager to identify concerns of higher risks in a timely manner.
  • Address questions and concerns from the public, OHPs, and lawyers and follow up as needed.
  • Provide support for the Investigations & Resolutions general inbox and phone line.
  • Provide operational support to the Manager and Specialists as required.
  • Write, review and prepare letters, documents and other correspondence related to collaborative resolutions.
  • Enter and update information in internal systems, ensuring accuracy, completeness, and consistency of records.
  • Maintain accurate, timely, and confidential records, reports, and case files.
  • Schedule and coordinate meetings to gather information and resolve concerns with public members and OHPs.
  • Provide support with report preparation for board and data reports.
  • Support department projects and initiatives as required.
  • Other duties as assigned.

Essential Skills and Qualifications

  • Post-secondary education combined with 3 years of experience working in healthcare, policy or research or an equivalent combination of education and experience.
  • Experience working in mental health settings is an asset.
  • Demonstrated ability to interpret and apply standards and policies.
  • Experience coordinating complex schedules, meetings, and documentation in a fast-paced, confidential environment.
  • Knowledge of law processes and regulatory functions is an asset.
  • Strong mediation and negotiation skills, with the ability to resolve conflicts. 
  • Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
  • Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
  • Ability to handle sensitive and confidential information with discretion.
  • Strong critical thinking, analytical, and problem-solving skills. 
  • Attention to detail and dependability are second nature. 
  • Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
  • Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously.
  • Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
  • Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
  • Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $73,915.89 to $80,075.55. The salary offered will be determined based on factors such as skills, experience, and education relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

For more information about this and other roles, please visit https://oralhealthbc.ca/about/careers/.

Department: Investigations & Resolutions

Reporting to: Director, Investigations & Resolutions

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $93,983.69 – $104,426.33. Please see the Total Compensation & Perks section for more details.

Position Posted: August 5, 2026

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Investigator to join our Investigations & Resolutions  team. This position will report to the Manager, Investigations & Investigation Committee.

The successful candidate supports the Investigation Committee (IC) and the Registrar’s delegates by investigating concerns and complaints received from the public and others about Oral Health Professionals (OHPs) in BC in accordance with Part 3, Division 11 of the Health Professions and Occupations Act (HPOA).

The role applies knowledge of the HPOA and its regulations, BCCOHP bylaws, standards, guidelines and regulatory policies to conduct fair, transparent, risk-based investigations in alignment with the principles of “Right Touch Regulation” and administrative fairness. The Investigator regularly interacts with complainants and their representatives, licensees and their counsel, witnesses and other parties utilizing a trauma informed approach where necessary and in a manner which incorporates cultural safety & humility.

This role works collaboratively with the Investigations & Resolutions team and leadership to provide the IC with the information it needs to make decisions based on a determination of risk to the public.

Essential Duties

Investigation & Case Management

  • Analyze complaint files and set out investigation plans to advance the investigation process.
  • Investigate concerns raised by a member of the public regarding an experience with an OHP licensee, in accordance with the HPOA, relevant bylaws, standards, and policies, and principles of procedural fairness, while prioritizing investigations based on the level of risk to the public.
  • Follow processes to ensure integrity of evidence collected and maintain accurate, confidential and well-documented files.
  • Liaise, coordinate and correspond with internal and external parties to gather information towards disposition/decision of investigation files and to support action and enforcement.
  • Conduct follow-ups with OHPs and other parties to ensure timely compliance for information, responses, and remedial actions.
  • Provide updates and key findings to the Manager, Investigations & Investigation Committee (The Manager).
  • Research issues that arise during the course of an investigation.
  • Retain and coordinate external experts required for investigations.
  • Act as a witness at disciplinary hearings as required.

Analysis & Reporting

  • Collect and analyze information provided through documentation, records, statements, and other relevant evidence.
  • Produce comprehensive written reports, evidence summaries, and letters.
  • Provide recommendations to management and leadership for consideration.

Audience Communication

  • Communicate with OHPs, complainants, legal counsel, committee members, and internal teams as needed.
  • Respond to inquiries and provide procedural information as needed.
  • Work with the Manager to prepare public notifications as required under the HPOA.
  • Support culturally safe, trauma-informed, and respectful engagement practices.

Other Responsibilities

  • Attend IC Meetings as needed and work with Investigation Officers and the Manager to prepare IC meeting materials.
  • Collaborate with legal counsel, leadership, and colleagues on complex or high-risk files.
  • Contribute to the continuous improvement of investigation processes, templates, and practices.
  • Identify trends and patterns and report them to the Manager.
  • Support departmental projects and initiatives.
  • Enter and update information in internal systems, ensuring accuracy, completeness, and consistency of records.
  • Provide support to the Director, Investigations & Resolutions as needed.
  • Other duties as assigned.

Essential Skills and Qualifications

  • Education, training, and experience equivalent to an undergraduate degree in investigation and enforcement skills, law enforcement, conflict resolution, criminal justice, law, health care or public administration, or a relevant field, combined with 5 years of investigative experience, preferably in professional regulation or a health profession, or an equivalent combination of education and experience. 
  • Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.  
  • National Certified Investigator and Inspector Training (NCIT) or similar certification is an asset.
  • Knowledge of the HPOA and administrative law processes relevant to regulatory functions is an asset.
  • Experience in investigations involving health or regulatory-related matters.
  • Experience conducting investigations using a trauma-informed approach is an asset.
  • Strong mediation, negotiation and conflict management skills, with the ability to resolve conflicts and early resolution matters effectively.
  • Experience in risk and threat management is an asset.
  • Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
  • Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
  • Ability to handle sensitive and confidential information with discretion.
  • Ability to perform basic clerical and administrative tasks related to the role.
  • Strong critical thinking, analytical, and problem-solving skills. 
  • Attention to detail and dependability are second nature. 
  • Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
  • Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
  • Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
  • Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
  • Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $93,983.69 to $104,426.33. The salary offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

Shortlisting

The posting period for these recent job opportunities has closed. 

Department: Investigations & Resolutions

Reporting to: Director, Investigations & Resolutions

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $114,569.84 – $127,299.83

Position Posted: May 22, 2026

Application Deadline: Open until filled

Apply to: Sage HR

About the Role

BCCOHP is seeking a permanent, full-time Manager, Investigations & Investigation Committee   to join our Investigations & Resolutions team. This position will report to the Director, Investigations & Resolutions.

The successful candidate will be responsible for providing operational leadership for the Investigations & Investigation Committee team in accordance with legislative requirements, BCCOHP Professional and Practice Standards and principles of administrative fairness.

Providing oversight to the Investigation Committee (the IC), the Manager is responsible for planning, coordination, and delivery of meetings, review of case documentation, while providing guidance to committee members.

The Manager leads the Investigations and Investigation Committee team and works closely with the Director, Investigations & Resolutions (The Director) to support program planning, continuous improvement initiatives across the team and the development and implementation of policies and processes that uphold trauma-informed practices, professional boundaries and investigation standards. The Manager is also responsible for making and ensuring decisions relating to investigations, and the Investigations Committee are aligned with HPOA.

Essential Duties

Investigations

  • Perform duties in accordance with the HPOA and in accordance with HPOA requirements relating to investigations.
  • Make decisions and ensure they are in alignment with the HPOA, BCCOHP Bylaws, and Standards Complete investigations in accordance with HPA, HPOA, and BCCOHP Bylaws.
  • Raise and escalate concerns to the Director as needed.
  • Liaise and correspond with internal and external parties to gather information towards disposition/decision of investigation files and to support action and enforcement.
  • Interpret and apply BCCOHP Professional and Practice Standards to concerns and complaints.
  • Serve as the primary liaison and lead point of contact for counsel when retained.

Investigation Committee Leadership & Governance

  • Manage the planning, coordination, and delivery of all IC meetings.
  • Work with the Director and the Investigation Committee Officer (ICO) to prepare and review IC meeting agendas and materials.
  • Attend all IC meetings and present files and findings to support decision-making.
  • Review cases and documentation before IC meetings to ensure completeness, quality, and readiness.
  • Provide guidance and support to IC members during meetings, including procedural and regulatory advice.
  • Oversee post-meeting follow-up activities, including action tracking and decision implementation
  • Work with the Director to develop training orientations for the IC.

Program Implementation

  • Develop, implement, and maintain processes and guidance related to trauma-informed practice, professional boundaries, discrimination, and investigation standards.
  • Contribute to program development and continuous improvement initiatives across the Investigations & Investigation Committee team.
  • Manage databases related to investigations, ensuring information is accurate, confidential, and up-to-date.
  • Support implementation of the HPOA and ensure that investigation processes are aligned. Regulatory and Appeals Processes
  • Address appeals and Oral Health Professionals (OHPs) disagreements with dispositions and provide support in collaboration with legal counsel and the Director.
  • Oversee and coordinate the Health Professions Review Board (HPRB) files and processes.

Team Management and Leadership 

  • Contribute to strategic discussions and decision-making for BCCOHP and the Investigations & Investigation Committee team. 
  • Provide leadership, management, mentorship, and supervision of the Investigations & Investigation Committee team. 
  • Ensure each member of the Investigations & Investigation Committee team has a clear understanding of their role, accountability, authority, and responsibilities. 
  • Conduct performance reviews and planning for each member of the Intake & Collaborative Resolution team.

Organizational Support

  • Provide operational and strategic support to the Director.
  • Contribute to Board and committee reporting, including preparation of program updates and performance metrics.
  • Collaborate with cross-functional teams to support regulatory operation and organizational priorities.
  • Work with the Director, Communications & Engagement and other relevant members for publications.
  • Work with the Director to support the successful implementation of the HPOA for Investigations and Resolutions and ensure its ongoing compliance.
  • Support departmental projects and initiatives.
  • Prepare and manage the IC operating budget.
  • Manage the team budget and related expenses and support the Director with annual budget planning.
  • Other duties as assigned.

Essential Skills and Qualifications

  • Education, training, and experience equivalent to an undergraduate degree in law, health sciences, policy, public administration, criminology, or a related field, combined with 5 years’ experience in investigations, professional regulation, discipline processes, or equivalent combination of education and experience. 
  • Experience in successfully building, developing, and managing a high performing team while ensuring continuous support and guidance to staff.
  • Experience working with cases relating to trauma, sexual misconduct, and boundaries is an asset.
  • Legal background experience is an asset.
  • Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.  
  • Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
  • Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
  • Ability to handle sensitive and confidential information with discretion.
  • Strategic, tactful and authentic leader who is able to influence at the functional levels.
  • Exceptional critical thinking, analytical, conflict-resolution and problem-solving skills. 
  • Attention to detail and dependability are second nature. 
  • Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
  • Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
  • Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
  • Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
  • Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Arrangement

Work Hours

BCCOHP’s regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am – 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $114,569.84 to $ 127,299.83. The salary offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

  • Extended health and dental benefits plan
  • RRSP contributions
  • Parking/transit subsidy
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up
  • Annual professional development allowance
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, click here to apply. Applications will be accepted until this position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.